Quality Systems Manager

POSITION SUMMARY

The Manager of Quality Systems is responsible for overseeing the governance, organization, and maintenance of the organization's policy and procedure content within a centralized document management system. This role ensures that policies, procedures, standards, and supporting documents are accurate, current, accessible, and compliant with organizational and regulatory requirements.

RESPONSIBILITIES

Own and administer the document management system that houses the documentation for all our organizational processes, including policies, procedures, standards, and supporting documentation

Manage technical writers to ensure clear, accurate, and comprehensive documentation of processes and procedures

Establish and enforce governance frameworks for content creation, review, approval, version control, and publication

Manage content lifecycles, including drafting support, scheduled reviews, revisions, archiving, and retirement

Ensure clear ownership, accountability, and approval workflows for all content

Maintain metadata, taxonomy, and naming conventions to support searchability and usability

Partner with shared service and operational teams to ensure content aligns with regulatory and internal requirements

Monitor content accuracy and completeness; identify gaps and drive continuous improvement

Ensure documentation is current and traceable

Train content owners and users in all aspects of the document management system usage, including governance standards and best practices

Manage system enhancements, upgrades, integrations, and user access controls

Track metrics related to change requests, content usage, review cycles, and compliance

Develop and utilize AI tools to enhance the efficiency of the document management system processes

Analyze current processes and data to identify areas for improvement

Develop and implement process improvement strategies

Collaborate with stakeholders to gather input and feedback

Monitor and evaluate the effectiveness of implemented changes

Facilitate cross-department collaboration to enhance operational effectiveness and profitability

Promote and assist problem-solving capabilities ensuring proper identification of root causes

Prepare detailed reports and presentations for stakeholders

QUALIFICATIONS

Bachelor's degree in Information Management, Business Administration, Compliance, or related field (or equivalent experience)

2+ years of experience managing a document management system or policy governance platform

Experience in managing people

Strong understanding of policy and procedure development, document control, and information governance

Proficient in Microsoft Word, Excel, PowerPoint, SharePoint

Familiarity with regulatory, compliance, or quality management environments

Excellent organizational skills and attention to detail

Strong communication and stakeholder coordination abilities

Strong leadership and management skills

Excellent written and verbal communication

Strong analytical, problem-solving, and risk assessment skills

Knowledge of process improvement methodologies such as Lean, Six Sigma, etc.

Experience in process mapping

Proficient in LucidChart and Mural

Proficient in using AI tools to search and generate content, and improve efficiency in processes

Ability to manage multiple projects and priorities simultaneously

Knowledge of ISO 9001 Standard

Ability to travel 30-50%

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.

NOTICE TO EXTERNAL SEARCH FIRMS:

McCarthy's Talent Acquisition Team is the only authorized representative permitted to engage with external search firms, staffing agencies, or other third-party recruiting partners. McCarthy maintains an Approved Agency List for recruiting partners, which is reviewed and updated annually.

McCarthy will only consider submissions from agencies with a signed fee agreement in place for the current year. McCarthy does not accept unsolicited resumes, candidate submissions, or referrals from agencies that do not meet these requirements.

If a candidate is submitted without an active agreement, McCarthy will have no obligation to pay any fees and reserves the right to contact, engage, interview, or hire such candidate(s) without any financial or other responsibility to the submitting agency. Unsolicited resumes, including those sent directly to hiring managers or other employees, will be considered the property of McCarthy.