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Quality System Specialist - Post Market & Audit

Merrimack Manufacturing

Manchester, NH

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, American Society for Quality (ASQ), Analysis Skills, Auditing, Biology, Certified Internal Auditor (CIA), Certified Quality Engineer (CQE), Change Control, Code of Federal Regulations, Communication Skills, Continuous Improvement, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Cross-Functional, Detail Oriented, Document Control, Documentation, External Audit, FDA Requirements, ISO (International Organization for Standardization), Internal Audit, Leadership, Manufacturing, Manufacturing Management, Manufacturing Systems, Medical Equipment, Microsoft Office, Multitasking, Operational Support, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Quality Engineering, Quality Management, Quality Metrics, Regulations, Regulatory Compliance, Regulatory Requirements, Reporting Dashboards, Reporting Skills, Risk Management, Support Documentation, Time Management, Vendor/Supplier Evaluation, Writing Skills
LOCATION
Manchester, NH
POSTED
12 days ago
Merrimack Manufacturing is a medical device manufacturer located in the Manchester Millyard. We are a growing manufacturing company that will play a crucial part in bringing innovative and life changing products to life.

Position Summary
The Quality System Specialist-Post Market & Audit is responsible for supporting and maintaining the Merrimack Manufacturing Quality Management System (QMS) in compliance with ISO 13485 and applicable regulatory requirements for medical device operations. This role will focus on quality compliance activities including complaint management, internal auditing, regulatory requirement review and alignment, and support of core QMS processes. The position works cross-functionally to ensure quality system effectiveness, regulatory compliance, and continuous improvement initiatives.

Key Responsibilities
QMS Compliance & Maintenance
  • Support the maintenance and continuous improvement of the QMS in accordance with ISO 13485 and applicable global regulatory requirements.
  • Ensure QMS procedures, forms, and records remain current, compliant, and aligned with internal processes.
  • Assist in preparation and support during external audits, inspections, and certification activities.
  • Manage and support the complaint handling process in accordance with internal procedures and regulatory requirements.
  • Review complaint records for completeness, accuracy, and timely closure.
  • Coordinate investigations and follow-up activities with cross-functional teams.
  • Support complaint trending and escalation activities as required.
  • Plan, conduct, and document internal quality audits to assess compliance and effectiveness of the QMS.
  • Prepare audit reports, identify nonconformities, and track corrective actions through completion.
  • Support audit readiness activities across departments.
  • Assist in supplier audits or external audit support activities as needed.
  • Monitor applicable regulatory standards, guidance documents, and external regulatory changes impacting the business.
  • Assess regulatory updates and support alignment of internal procedures and processes with evolving requirements.
  • Collaborate with cross-functional teams to implement compliance improvements.
  • Contribute to the change control process by reviewing proposed changes for QMS and regulatory impact.
  • Support tracking, documentation, implementation, and closure of change activities.
  • Ensure appropriate documentation and approvals are maintained.
  • Prepare inputs and supporting documentation for Management Review meetings.
  • Compile and analyze quality metrics and KPI data, including trends related to complaints, CAPAs, audits, training, and other QMS processes as requested
  • Support generation of reports, dashboards, and presentations for leadership review.
  • Assist with document control activities and training compliance support.
  • Support CAPA, nonconformance, risk management, and continuous improvement activities as assigned.
  • Participate in cross-functional projects supporting quality and compliance objectives.
  • Provide administrative and operational support to the QMS team as needed.
Qualifications
Education & Experience
  • Associate degree or equivalent experience in Quality, Engineering, Life Sciences, Manufacturing, or related/applicable field preferred.
  • 2–5 years of experience in a Quality Systems or Quality Assurance role within a regulated industry, preferably medical devices.
  • Working knowledge of ISO 13485 and global medical device regulatory requirements.
  • Experience with complaint handling, internal auditing, and QMS processes preferred.
Skills & Competencies
  • Strong understanding of quality system principles and compliance requirements.
  • Knowledge of FDA Quality System Regulation (21 CFR Part 820) and other applicable regulations preferred.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and meet deadlines.
  • Effective written and verbal communication skills.
  • Proficiency with Microsoft Office applications and electronic QMS systems.
  • Analytical and problem-solving skills with a continuous improvement mindset.
Preferred Certifications
  • ISO 13485 Internal Auditor certification preferred.
  • ASQ certifications (CQE, CQA, or similar) are a plus.

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About the Company

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Merrimack Manufacturing