Quality Review Specialis

Overview

At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better.

We’re a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand.

By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better.

The Quality Review Specialist will complete quality review of tasks, emails, and/or phone calls completed by Operations departments, which may involve New Business, Customer Service, and Administration in accordance with standard operating procedures and service.  Identify trends and areas of opportunity.  Work with management to evaluate present and future training needs.

Responsibilities

• Review and audit insurance policies, claims, and other documents for compliance, accuracy, and completeness.
• Identify and report any errors, discrepancies, or inconsistencies in the insurance data and processes.
• Provide feedback and recommendations to improve the quality and efficiency of the insurance operations and claims administration.
• Collaborate with other departments and stakeholders to resolve any quality issues or customer complaints.
• Conduct quality assurance training and coaching for staff based on the Mastery levels framework.
• Stay updated on the latest industry standards, regulations, and best practices.
• Conduct ongoing quality control review of work product for all operations staff and reporting and continually complete analysis of the department’s training needs.
• Partner with Operations management and Training teams to recommend, develop and facilitate ongoing training programs, as necessary, to ensure needs are being met and training remains current.
• Facilitate calibration sessions (leadership and new hire).
• Process all other duties as assigned by department management.

Qualifications

Education

• College preferred
• LOMA 281, LOMA 291 and ACS 100 preferred

Experience/Knowledge

• 3+ years of quality review, audit, or compliance experience or 2+ years of demonstrated high performance within insurance operations, with strong attention to accuracy, compliance, and customer outcomes
• Bachelor's degree in business, finance, insurance, or related field
• Strong knowledge of insurance products, services, and processes
• Excellent attention to detail, analytical, and problem-solving skills
• Effective communication, interpersonal, and customer service skills
• Proficient in Microsoft Office and other relevant software
• Ability to work independently and as part of a team
• Ability to handle multiple tasks and prioritize deadlines
• Knowledge of life insurance products and concepts, strongly preferred

Skills

• Excellent written and oral communication skills
• Extremely organized, detailed and accurate
• Strong project management skills with drive to meet deadlines
• Strong ability to work independently and in collaboration with others
• Strong analytical skills
• Strong work ethic and customer focus orientation
• Proficient in Microsoft Office (Intermediate skills in Power Point Presentation)
• Technically competent

TravelTravel may be required, on an as-needed basis

What’s in it for you?

The expected hiring compensation range for this position is $61,300 - $80,000 annually.  This is a remote opportunity working on EST.

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses.  This role is eligible to participate in the Annual Incentive Plan. The current target payment for the position is 8% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date.  This role has 15 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing.  Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff).  We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.