Quality Resident Engineer / Automotive Liaison

OverviewTRIGO Quality Solution is looking for a Full-time Quality Resident Engineer who is in Toledo, OH2nd ShiftThe Quality Resident Engineer serves as the customer's on-site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.May Report to: Resident Engineering Director and Resident Engineer ManagerResponsibilitiesClient Relationship & Business development — Build strong, professional relationships with customers at the plant level.Act as the customer's representative, addressing production issues and building credibility through commitments.Maintain open communication between Intervention Site and the contracted customer.Provide regular updates on claim status and seek customer feedback.Monitor competitor activities and report to the TRIGO Resident Engineering Manager.Represent the contracted partner's interests and participate in customer meetings as needed.Operations — Coordinate on-site repairs/sorting with client approval.Analyze and resolve Site issues, informing plants for corrective action.Regularly audit customer product handling.Support prototypes, pre-serial builds, trials, launches, and engineering changes.Organization & ManagementReport on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.TechnicalEnsure customer satisfaction through technical support and quality issue resolution.Stay updated on technical, quality, and business topics through regular training and meetings.Address customer technical requirements and provide support.Suggest improvements to both Intervention Site and contracted customer.OtherAny other duties as assignedQualificationsWorking familiarity of Intervention Site quality systems, including TS-16949 requirementsProblem-solving abilityRegular and predictable attendanceAbility to be/work on call as neededBuild strong interpersonal relationshipsHandle pressure and ambiguity effectivelyTake on new challenges and responsibilitiesSelf-motivated and proactiveDemonstrate integrity and represent the company wellBuild long-term, mutually beneficial client relationshipsHonest, committed, and trustworthyStrong communication, problem-solving, and customer relationship skillsEducationPreferred: Engineering degree or equivalent relevant experienceJob DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Quality AssuranceIndustries: Business Consulting and Services#J-18808-Ljbffr