American Society for Quality (ASQ), Analysis Skills, Auditing, Calibration, Certified Quality Engineer (CQE), Communication Skills, Continuous Improvement, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Cross-Functional, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Data Collection, Dental Insurance, Disability Insurance, Diversity, Employee Assistance Plan, External Audit, Failure Mode and Effects Analysis (FMEA), ISO (International Organization for Standardization), ISO 9001, Internal Audit, International Electro-Technical Commission (IEC), Laboratory, Leadership, Lean Manufacturing, Lean Six Sigma, Life Insurance, Maintain Compliance, Maintenance Services, Manufacturing, Manufacturing Operations, Metrology, Organizational Development/Management, Organizational Skills, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Management, Quality Monitoring, Regulations, Risk, Root Cause Analysis, Sales, Six Sigma, Six Sigma Champion, Statistical Process Control, Supply Chain, Team Player, Value Stream Mapping, Vendor/Supplier Evaluation, Vision Plan, Warehousing, Willing to Travel
Position: Quality & Rapid Continuous Improvement Manager
The Quality & Continuous Improvement Manager is responsible for leading and continuously improving Mountz, Inc.’s Quality Management System (QMS) across all business functions, including engineering, manufacturing, calibration laboratories, repair services, supply chain, warehousing, and customer support.
Serving as the organization's Quality Management Representative, this role ensures compliance with ISO 9001, ISO/IEC 17025, customer requirements, and applicable regulatory standards while leading company-wide continuous improvement initiatives that enhance quality, operational performance, and customer satisfaction.
This highly visible leadership role partners with leaders throughout the organization to solve complex business challenges using structured problem-solving methodologies, data-driven decision-making, and Lean continuous improvement principles. This role provides overall direction in sustaining a quality-centric culture across the entire organization.
Why Join Mountz?
At Mountz, you'll have the opportunity to make a significant impact across the organization while helping shape our culture of continuous improvement. We value collaboration, innovation, integrity, and professional growth, and we empower our employees to drive meaningful change.
If you're passionate about quality, continuous improvement, and building high-performing systems and teams, we'd love to hear from you.
Additional Details and Benefits
Travel: 20% domestic and overseas travel
Reports To: President
Benefits
We offer a competitive compensation and benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Life and disability insurance
- Employee Assistance Program (EAP)
- Professional development opportunities
- Collaborative and innovative work environment
Mountz, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
Responsibilities:
Essential Roles & Responsibilities:
As the Quality & Continuous Improvement Manager, you will:
- Lead and continually improve the company's ISO 9001 Quality Management System.
- Maintain ISO/IEC 17025 accreditation readiness for calibration laboratories.
- Serve as Management Representative for the Quality Management System.
- Plan and lead internal audits, external certification audits, customer audits, and accreditation assessments.
- Drive effective corrective and preventive action (CAPA) processes and verify long-term effectiveness.
- Lead cross-functional root cause investigations using proven quality methodologies.
- Champion continuous improvement initiatives using Lean, Six Sigma, PDCA, A3, Value Stream Mapping, 5-Why Analysis, Fishbone Diagrams, FMEA, SPC, and other quality tools.
- Partner with Engineering, Manufacturing, Supply Chain, Sales, Service, and Customer Support to improve quality, delivery, cost, and customer satisfaction.
- Develop and monitor quality KPIs including customer complaints, warranty performance, supplier quality, audit findings, Cost of Poor Quality (COPQ), and corrective action effectiveness.
- Present quality performance and improvement initiatives to executive leadership.
- Foster a culture of accountability, operational excellence, and continuous improvement throughout the organization.
- Supervise and develop members of the Quality team.
Qualifications:
Required Qualifications:
- Bachelor's or Master's degree in Engineering or another technical discipline
- Minimum of 8 years of progressive leadership experience in Quality Management
- Experience supporting manufacturing and service operations
- Strong working knowledge of ISO 9001 Quality Management Systems
- Experience with ISO/IEC 17025 accreditation requirements
- Experience leading internal, customer, and external certification audits
- Demonstrated success leading corrective actions, root cause investigations, and cross-functional improvement initiatives
- Proficient in utilizing advanced data-gathering and analysis systems
- Excellent communication, leadership, analytical, and organizational skills
Preferred Qualifications
- Experience in calibration, metrology, test and measurement, or industrial manufacturing
- Multi-site or global quality management experience
- Lean Manufacturing and/or Six Sigma experience
- ISO Lead Auditor certification
- ASQ Certification (CQE, CQM/OE, or equivalent)
Technical Knowledge
Ideal candidates will have experience with:
- ISO 9001
- ISO/IEC 17025
- Lean Manufacturing
- Six Sigma
- PDCA
- A3 Problem Solving
- 5-Why Analysis
- Ishikawa (Fishbone) Diagrams
- FMEA
- Statistical Process Control (SPC)
- Value Stream Mapping
- Risk-Based Thinking
- Corrective & Preventive Action (CAPA
S
Snap-on Inc
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.