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Quality & Performance Improvement Specialist

Four Oaks Family and Children Services

Cedar Rapids, IA

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JOB DETAILS
SKILLS
Alliance/Partner Management, Best Practices, Business Services, Community and Social Services, Contract Management, Customer Support/Service, Customer/Client Research, Data Analysis, Data Entry, Data Quality, Data Recovery, Data Storage, Database Administration, Database Data Formats, Dental Insurance, Fitness, Human Resources Management, Leadership, Legal Standards, Operational Support, Performance Analysis, Performance Management, Project/Program Management, Quality Management, Regulations, Regulatory Compliance, Regulatory Requirements, Reporting Skills, Safety/Work Safety, Service Delivery, Social Work, Systems Administration/Management, Systems Analysis, Technical Support, Time Management, Vision Plan
LOCATION
Cedar Rapids, IA
POSTED
Today
What you will do?

As the Quality & Performance Improvement Specialist you are responsible for ensuring that work performed complies with the contract maintaining a partnership with Quality Service Teams in continually assessing performance of these services.Specific duties include:
  • Provide reporting and support to Adoption and Permanency support program.
  • Implements and utilizes database management and procedures outlined in the regulatory and legal standards per agency guidelines.
  • Identifies and implements quality tools within this service delivery system to manage and produce relevant data for program use.
  • Assures accurate and timely entry of data into defined database formats
  • Assures compilation, storage, and retrieval of pertinent data working effectively with other departments.
  • Reviews reports prior to submitting to project management team to ensure the integrity of the data.
  • Provides timely reporting of data, assuring distribution per established standards.
  • Provides professional internal customer service in the areas of gathering, compiling, formatting and reporting of data.
  • Creates an improvement plan for performance lags.
  • Anonymizes client data and shares it with the evaluator and the Leadership Team so that effective data analysis can occur.
  • Participates in the system evaluation process and helps to design the data for report out.
  • Provides technical and operational support to the local evaluation process.
  • Demonstrates knowledge and understanding of the requirements and regulatory standards governing agency work.
  • Establishes and maintains quality improvement to assure regulatory compliance.
  • Provides proactive support and technical direction to agency personnel to support best practices.
Why Work here?

We are more than a team, we are family! Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. As a valued team member, you are eligible for:
  • Medical, dental & vision insurance
  • 401k Retirement plan
  • Growth & Advancement opportunities
  • Excellent paid leave time package
  • 7 Paid holidays
  • Flexible Work Schedule
  • Business casual work environment
  • Educational discounts
  • Fitness Center Discounts


Qualifications and Skills:

You need a Bachelor's Degree preferably in Human Resources Management, Business or Social Services plus one year of related experience or an equivalent combination of education and experience to qualify.

About the Company

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Four Oaks Family and Children Services