Quality Performance Education Specialist

Job Summary

The Clinical Quality Performance Education Specialist is dedicated to clinical end-user onboarding with the development, implementation, and education of training materials impacting the electronic medical record, clinical workflows, and functionality. Primary responsibilities include collaborating with FHMG leadership, IT analysts, clinicians, and end-users in support of system upgrades, data collection needs, and quality measure program requirements. The Clinical Quality Performance Education Specialist performs clinical staff assessments and validates quality measure data to identify trends and areas for improvement/re-education to support EHR optimization and ensure maximum financial reimbursement for Frederick Health Medical Group.

Supports the Mission of Frederick Health and complies with the Standards of Behavior.

Example of Essential Functions:

Under advisement or in conjunction with Frederick Health Medical Group Administration Team:

·         Dedicated to the education of clinical staff EHR training materials for system changes, upgrades, and all system workflow modifications for all FHMG ambulatory practices

o   Support project teams in development of electronic documentation solutions supporting workflows in practices and align with the current best practice standards

o   Acts as support staff systems liaison to ensure process changes and development of future workflows are appropriate and increase efficiency

• Develops and maintains system’s standard workflow

o   Develop and maintain quick tips for EHR standard work documentation

o   Assist with establishing clinical quality measure performance and compliance benchmarks

•  Leadership & Management
• • Always models standards of behavior, policies and procedures in accordance with the mission, vision and values of Frederick Health

o   Acts as the Ambulatory Electronic Medical Record point of contact for FHMG in collaboration with Ambulatory IT Analysts

o   Collaborates with hospital leadership, physicians, clinicians, PI, Quality, end users, vendors and associates to support the development and deployment of electronic applications or new functionality

• • Continuously identifies needs & opportunities for clinical and operational improvement
  • Creates a culture of teamwork and accountability through promoting an inclusive, respectful and engaging work environment
  • Tests, champions, understands and communicates changes in workflow and best practices to improve efficiency
  • Conducts intentional regular rounding and audits in all clinical and ancillary departments to support adoption with immediate education as needed
  • Approaches tasks and problem solving through collaborative efforts with stakeholders- developing and coaching clinical staff.

o   Must demonstrate ability to work independently and with the concurrence of the department team in achieving overall department goals

• Quality/Service
• • Understands quality/service measures and goals relating to staff and provider performance in order to support remediation and improvement efforts
  • Assists with translating population health and quality program requirements into operational workflows and communication efforts to staff and providers in collaboration with quality department resources.
  • Participates in monitoring quality measure data and validation in collaboration with practice management to ensure accurate and complete documentation.

 Training and Education

• • Auditing user performance using reports or manual chart review to maintain competency levels
  • Provide one-on-one training
  • Lead and organize group training classes
  • Develops training schedules and plans according to departmental and system policies.

o   Identify existing or develop new educational materials that can assist clinical staff in understanding how best to utilize the Expanse system

o   Responsible for EMR application training, implementation support, and the post-go-live optimization process for clinical staff across the Medical Group.

o   Responsible for associated administration duties including, but not limited to securing room location and equipment, keeping records of attendance, confidentiality agreements, competency exercises, and providing feedback to Supervisors, Managers and Directors

o   Available as a resource for questions from end users and project teams

o   Assist Nurse Educator with MA onboarding including post onboarding new staff follow up with manager and preceptor.

o   Development of MA specific education under the direction of the RN Educator.

 ·         Communication and Teamwork

o   Demonstrates that she/he is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback.

o   Communicates in an open and candid manner. Can be counted upon to fulfill any commitments made to others on the team.

o   Works effectively in a changing environment; displays a positive work attitude; handles multiple demands and priorities.

o   Exhibits outstanding verbal and written communication skills with a professional appearance and demeanor in order to interact with all patients, customers, employees and management.

o   Communicates effectively with practice specific management teams for corrective action if needed.

o   Ability to work professionally with a diverse population base

 Other Duties as assigned      

• • Supports Director/Manger/ RN Educator with programs requiring educational expertise and workflow redesign.
  • Duties as assigned

Required Knowledge, Skills and Abilities:

•          Strong written and oral communication skills
• Project management and leadership skills 

• Ability to work independently, as well as in a team-based environment
• Strong computer skills in Microsoft Office: including Word, Access, PowerPoint and Excel; experience with Clinical Systems, Meditech, is highly desirable
• Ability to maintain a high level of confidentiality
• Must have a strong ability to analyze and interpret types of data
• Must demonstrate ability to manage time, deadlines, multiple requests and priorities, maintain productivity and exercise good judgment with minimal supervision

Minimum Education, Training, and Experience Required

·     Associate’s degree in healthcare related field preferred

• Three to five years of experience in medical practice, hospital, or clinic setting.
• Certified/Licensed MA, CNA, LPN or higher preferred
• Electronic Healthcare education and classroom training experience preferred

 Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

            _X__    Neonate (0 thru 30 days)

            _X__    Infant (31 thru 12 months)

            _X__    Child (13 months thru 12 years)

            _X__    Adolescent (13 years thru 17 years)

            _X__    Adult (18 years thru 65 years)

            _X__    Geriatric (66+ years)       

Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status.  Possess the ability to interpret the appropriate information needed to identify each patient’s requirements relative to his/her age-specific needs and to provide the care needed as described in the unit’s/department’s policies and procedures.

 Physical Demands:

Sedentary – Light Work – Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscle involved

 Awkward Posture:  Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity.  Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

 Moderate walking and standing

 Sitting at keyboard/terminal/control console

 Working Conditions:

Blood borne Pathogen Exposure Risk Category B – MAY have exposure to blood or body fluids, when performing tasks and in training environments

 Reporting Relationship:

Frederick Health Medical Group Administration

 Disclaimer:

The content of this document reflects the general duties, responsibilities, minimum skills, abilities and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position.

Caring for you as you care for the CommUNITY
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program. 

Pay is based on experience, skills and education.   If position is part-time, salary will be pro-rated based on scheduled hours.  The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly range: $22.27 - $31.28