Quality Performance Administrator

Responsive recruiter

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance

Drive Performance. Build Relationships. Elevate Results.

At Paul Davis Restoration, we dont just restore properties-we restore lives, businesses, and peace of mind.

Were looking for a Quality Performance Administrator who thrives on improving processes, building partnerships, and helping teams perform at their best. This is not a behind-the-scenes administrative role. Its an opportunity to influence operations across multiple locations, strengthen key program relationships, and play a critical role in driving company-wide performance.

If you enjoy solving problems, analyzing data, coaching teams, and creating accountability through collaboration rather than authority, this may be the opportunity youve been looking for.

What Youll Do

As the Quality Performance Administrator, youll serve as the bridge between program requirements, operational execution, and performance improvement.

Youll:

• Monitor and improve DRP, TPA, and other program-related performance across all company locations
• Analyze scorecards, service level agreements (SLAs), and performance metrics to identify opportunities for improvement
• Partner with office leadership and operations teams to drive accountability and operational consistency
• Lead monthly Program Performance Meetings
• Create and distribute a monthly Program Newsletter highlighting results, trends, and best practices
• Support program-related collections issues and work collaboratively to resolve obstacles
• Conduct quarterly visits to satellite locations to provide training, coaching, and support
• Build strong relationships with carrier, TPA, and program representatives
• Identify process improvements that enhance customer service, compliance, efficiency, and profitability
• Supervise and support one Quality Assurance team member
• Serve as a trusted resource for leaders throughout the organization

What Makes This Role Different

This position combines:

• Quality Assurance
• Program Management
• Leadership
• Data Analysis
• Relationship Building
• Training & Development
• Continuous Improvement

Youll have the opportunity to influence performance across an entire organization while helping shape the future of our quality and program management initiatives.

What Were Looking For

Experience

• 5+ years of experience in restoration, insurance, construction, operations, quality assurance, project management, or a related field
• Experience with DRP, TPA, carrier programs, scorecards, and performance metrics preferred
• Prior leadership, supervisory, or team lead experience preferred
• Experience driving accountability and influencing teams without direct authority
• Experience with RMS, XactAnalysis, AlacNet, DASH, or similar industry software preferred

Skills & Abilities

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to interpret data and turn insights into action
• Strong presentation, training, and facilitation abilities
• Exceptional organizational and time management skills
• Relationship-focused leadership style
• Ability to balance strategic thinking with hands-on execution

Education

Associates or Bachelors degree in Business Administration, Operations Management, Construction Management, Insurance, or a related field preferred. Equivalent combinations of education and experience will be considered.

Why Paul Davis?

At Paul Davis, youll join a team that values collaboration, accountability, continuous improvement, and doing the right thing for our customers. Youll work alongside leaders who are passionate about delivering best-in-class service while creating opportunities for growth and development.

If youre looking for a role where your influence can be felt across an entire organization, wed love to hear from you.

Apply today and help us raise the standard of quality, performance, and customer experience across every location we serve.

Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results