Quality Manager - Valve Repair Services

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our portfolio spans Pressure Relief Valves (PRVs), control valves, isolation valves, Distributed Control Systems (DCS) and reliability systems, and rotating equipment services.  Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas, and we are committed to delivering exceptional safety, quality, and performance—and are investing heavily in strengthening our enterprise‑wide quality culture

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Key Responsibilities

Technical Leadership & Shop‑Floor Quality Support

• Provide hands‑on technical guidance in teardown, inspection, testing, calibration, and documentation.
• Reinforce standard work, inspection criteria, and test procedures through daily shop‑floor presence.
• Deliver real‑time feedback to improve quality, consistency, and documentation discipline.
• Support technician qualification processes by validating competency against established standards (without owning training program design).

 Inspection Oversight

• Supervise Final Inspectors and ensure all inspections meet OEM, NBIC, and customer requirements.
• Oversee final inspection activities for PRVs, control valves, and isolation valves.
• Review and approve inspection records, test reports, and documentation packages.
• Oversee calibration, care, and maintenance of inspection tools, gauges, and test equipment.
• Provide technical support to shop, field, and sales teams.

 Process & Product Quality Assurance

• Monitor repair workflows to identify quality risks, variation, and nonconformances.
• Support in‑process inspections and guide technicians on quality expectations.
• Enforce consistent application of standard work, inspection criteria, and test procedures.
• Collaborate with Operations and leadership to align quality initiatives with business goals.

 NCR, CAPA & Root Cause Analysis

• Lead or support investigations into nonconformances, test failures, and customer complaints.
• Develop and implement corrective and preventive actions to prevent recurrence.
• Maintain NCR documentation, track closure progress, and support defect trend analysis.
• Contribute to continuous improvement initiatives to reduce variation and improve first‑pass yield.

 Documentation, Compliance & Audit Support

• Ensure all repair travelers, inspection sheets, and test reports are complete, accurate, and properly filed.
• Maintain compliance with NBIC, OEM repair standards, and internal QMS requirements.
• Support internal audits and customer/regulatory audit readiness.
• Assist Sales with updates to General Customer Specification (GCS) documentation.

Leadership, Collaboration & Communication

• Provide daily direction, coaching, and performance feedback to Final Inspectors.
• Maintain strong communication with management, technicians, OEM partners, and external stakeholders.
• Report quality metrics, inspection performance, and compliance status to senior leadership.
• Promote a culture of quality, accountability, and continuous improvement.
• Travel to company locations and customer sites as needed for technical support.

 Required Qualifications

• 5+ years of experience in valve repair, quality control, or related technical field.
• 2+ years in a supervisory, inspection, or quality leadership role.
• Hands‑on experience with PRVs, control valves, and/or isolation valves.
• Strong understanding of inspection methods, test procedures, and repair documentation.
• Familiarity with NBIC, OEM repair standards, and industrial service environments.
• Ability to read and interpret technical drawings, specifications, and repair standards.
• Strong communication, organizational, and leadership skills.
• High attention to detail and strong documentation discipline.
• Proficiency with QMS/ERP systems and quality documentation tools.

 Preferred Qualifications

• Bachelor’s degree in Mechanical or Chemical Engineering
• Experience supervising inspectors or leading technical teams.
• Familiarity with ISO 9001 requirements.
• ASQ certifications (CQI, CQT, or similar).
• Experience with Emerson/Fisher or other major valve OEMs.

Competencies

• Integrity‑driven leadership with strong values.
• Approachable, collaborative, and able to build trust across the organization.
• Demonstrated ability to lead change and drive process improvements.
• Hands‑on leadership style effective at all organizational levels.
• Strong communication presence and ability to influence.
• Exceptional attention to detail in documentation and quality records.