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Quality Manager

Amcor

Syracuse, NY

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JOB DETAILS
SALARY
$90,000–$110,000 Per Year
SKILLS
Analysis Skills, Budget Management, Budgeting, Certified Internal Auditor (CIA), Change Management, Coaching, Communication Skills, Consumer Protection, Continuous Improvement, Corporate Policies, Corrective Action, Cost Control, Cross-Functional, Customer Satisfaction, Data Analysis, Dental Insurance, Documentation, Documentation Review, External Audit, Facebook, Flexible Spending Accounts, Food Production, Food Safety, GMP (Good Manufacturing Practices), Human Resources, ISO (International Organization for Standardization), Internal Audit, Lead Management, Leadership, Lift/Move 30 Pounds, LinkedIn, Maintain Compliance, Manufacturing, Medicine, Microsoft Office, Nutrition, Operational Strategy, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Process Validation, Product Documentation, Product Programs, Product Reviews, Product Safety, Quality Engineering, Quality Management, Quality Metrics, Regulations, Regulatory Requirements, Retirement Plan, Risk Management, Root Cause Analysis, Safety Compliance, Safety Systems, Safety Training, Safety/Work Safety, Sales Operations, Statistics, Supply Chain, System Operations, Team Lead/Manager, Team Player, Time Management, Trend Analysis, Vision Plan, Warehousing, Willing to Travel, Workforce Planning, YouTube
LOCATION
Syracuse, NY
POSTED
4 days ago
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.


At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.


Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.


To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube


Job Description


Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.


At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.


Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.


To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube


Position Summary


The Quality Manager is responsible for leading and ensuring the effectiveness, compliance, and continuous improvement of the site Quality Management System and Food Safety programs. This role ensures products meet internal specifications, customer requirements, and regulatory standards while supporting Amcor’s commitment to product safety, operational excellence, and continuous improvement.


The Quality Manager partners cross-functionally to drive quality performance, strengthen food safety culture, and ensure consistent, compliant operations.


Key Responsibilities


Health, Safety & Environment (HSE)


+ Champion a Safety-First culture , ensuring protection of employees, consumers, and product integrity

+ Ensure safe work practices within the Quality team and compliance with all safety and GMP requirements

+ Support incident investigations and implement corrective and preventive actions


Quality Systems & Compliance


+ Establish, implement, and maintain the Quality Management System (QMS) in alignment with Amcor standards

+ Ensure compliance with all internal quality procedures, customer requirements, and external certifications

+ Maintain accurate, traceable, and audit-ready quality documentation and records

+ Support internal and external audits and ensure timely closure of findings


Food Safety Leadership


+ Lead site Food Safety and SQF programs , ensuring compliance with HACCP, prerequisite programs, and regulatory standards

+ Serve as the site subject matter expert on food safety and product integrity

+ Drive audit readiness and certification success

+ Promote a strong food safety culture through training, communication, and accountability


Customer Quality & Issue Resolution


+ Manage customer complaints, non-conformances, and credit requests

+ Lead root cause analysis and implement sustainable corrective actions

+ Communicate effectively with customers regarding quality concerns and resolutions

+ Monitor and analyze trends to improve customer satisfaction


Continuous Improvement & Performance


+ Drive continuous improvement initiatives to enhance product quality, consistency, and process performance

+ Analyze quality data and metrics to identify gaps and improvement opportunities

+ Develop and manage the Quality department budget

+ Support cost optimization through defect reduction and process improvements


Change Management & Validation


+ Lead Management of Change (MOC) processes for materials, processes, and products

+ Oversee validation activities including IQ, OQ, and PQ protocols

+ Ensure all changes are evaluated for impact to quality, food safety, and compliance prior to implementation


Leadership & People Development


+ Lead, coach, and develop Quality team members

+ Establish performance expectations and accountability standards

+ Conduct performance evaluations and support professional development

+ Ensure adherence to GMP, safety, and company policies

+ Partner with Human Resources to support engagement, training, and workforce planning


Cross-Functional Collaboration


+ Partner with Operations, Engineering, Maintenance, Supply Chain, and HR to align on quality and operational goals

+ Support site leadership with risk mitigation, decision-making, and compliance initiatives

+ Participate in plant leadership meetings and continuous improvement initiatives


Qualifications


Education & Experience


+ Bachelor’s degree in Quality, Engineering, Science, Statistics, or related field preferred

+ Minimum 5 years of experience in a Quality leadership role within a manufacturing environment

+ Experience managing teams of 10 or more employees preferred

+ Food packaging or food-contact manufacturing experience strongly preferred


Certifications & Technical Knowledge


+ Strong knowledge of SQF, HACCP, and Food Safety systems

+ HACCP certification strongly preferred

+ ISO Internal Auditor certification preferred

+ Working knowledge of regulatory requirements and customer quality standards


Skills & Competencies


+ Strong leadership, coaching, and communication skills

+ Advanced problem-solving and analytical capabilities

+ Experience managing budgets and performance metrics

+ Ability to collaborate and influence across all levels of the organization

+ Strong organizational and time management skills

+ Proficiency in Microsoft Office applications


Physical Demands


+ Ability to stand and walk throughout production and warehouse areas for extended periods

+ Ability to bend, kneel, reach, climb stairs or ladders, and access equipment during audits and investigations

+ Ability to lift or carry items up to 30 pounds , with or without reasonable accommodation

+ Visual acuity required to inspect products, review documentation, and evaluate equipment.

+ Must be able to wear required personal protective equipment (PPE)


Work Environment


+ Manufacturing and food-contact packaging environment with exposure to:

+ Noise, moving machinery, dust, and varying temperatures

+ Required use of PPE including safety glasses, hearing protection, hair restraints, gloves, and safety-toe footwear

+ May require off-shift or weekend work to support audits, investigations, or operational needs

+ Occasional travel may be required


Amcor Values & Expectations


+ Safety First: Protect employees, consumers, and product integrity

+ Integrity: Ensure transparency, compliance, and consistent decision-making

+ Accountability: Own quality and food safety performance outcomes

+ Collaboration: Partner cross-functionally to achieve shared goals

+ Continuous Improvement: Drive system effectiveness and operational excellence


Acknowledgment


This job description outlines the general responsibilities and expectations of the role and is not intended to be exhaustive. Responsibilities may evolve based on business needs.


Salary Statement:


The starting salary for this position is expected to be between $90,000 to $110,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. Position may also be eligible for Amcor’s Management Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits.


Our Expectations


We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:


+ Our people are engaged and developing as part of a high-performing Amcor team

+ Our customers grow and prosper from Amcor’s quality, service, and innovation

+ Our investors benefit from Amcor’s consistent growth and superior returns

+ The environment is better off because of Amcor’s leadership and products


Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity


Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


If you would like more information about your EEO rights as an applicant under the law, please click on the _"Know Your Rights: Workplace Discrimination is Illegal" Poster_ . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.


E-Verify


We verify the identity and employment authorization of individuals hired for employment in the United States.


Benefits


When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:


+ Medical, dental and vision plans

+ Paid time off, starting at 40 hours per year for full-time hourly employees, may vary by location

+ Company-paid holidays starting at 8 days per year and may vary by location

+ Wellbeing programs & Employee Assistance Program

+ Health Savings Account/Flexible Spending Account

+ Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

+ Paid Parental Leave

+ Retirement Savings Plan with company match

+ Tuition Reimbursement (dependent upon approval)

+ Discretionary bonus program (initial eligibility dependent upon hire date)


Our Expectations


We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:


+ Our people are engaged and developing as part of a high-performing Amcor team

+ Our customers grow and prosper from Amcor’s quality, service, and innovation

+ Our investors benefit from Amcor’s consistent growth and superior returns

+ The environment is better off because of Amcor’s leadership and products


Equal OpportunityEmployer/Minorities/Females/Disabled/Veterans/SexualOrientation/Gender Identity


Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


If you would like more information about your EEO rights as an applicant under the law, please click on the _"Know Your Rights: Workplace Discrimination is Illegal" Poster_ . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.


E-Verify


We verify the identity and employment authorization of individuals hired for employment in the United States.


Benefits


When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:


+ Medical, dental and vision plans

+ Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

+ Company-paid holidays starting at 8 days per year and may vary by location

+ Wellbeing program & Employee Assistance Program

+ Health Savings Account/Flexible Spending Account

+ Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

+ Paid Parental Leave

+ Retirement Savings Plan with company match

+ Tuition Reimbursement (dependent upon approval)

+ Discretionary annual bonus program (initial eligibility dependent upon hire date)


About Amcor


Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC 


www.amcor.com  |  LinkedIn  |  YouTube


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About the Company

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Amcor