Quality Manager

Job Title: Quality Manager

Job Summary

The Quality Manager is responsible for overseeing and improving the organization’s Quality Management System (QMS) to ensure products and/or services consistently meet regulatory requirements, internal standards, and customer expectations. This role leads quality assurance activities, drives continuous improvement initiatives, and ensures full compliance with applicable industry standards.

Key Responsibilities / Job Duties

• Develop, implement, and maintain the Quality Management System (QMS)
• Ensure compliance with applicable industry standards, regulations, and internal policies
• Lead internal and external audits, including certification and surveillance audits
• Monitor, analyze, and report quality performance metrics (KPIs)
• Identify quality issues and implement Corrective and Preventive Actions (CAPA)
• Collaborate with cross-functional teams to improve processes and product/service quality
• Manage non-conformance reports (NCRs) and customer complaints
• Develop and deliver training on quality standards, procedures, and best practices
• Oversee supplier quality management and conduct vendor evaluations
• Maintain accurate documentation and records for compliance purposes
• Drive continuous improvement initiatives (e.g., Lean, Six Sigma methodologies)
• Report quality performance, risks, and improvement opportunities to senior management

Required Qualifications

• Proven experience in Quality Management or Quality Assurance
• Strong knowledge of quality standards (e.g., ISO 9001, ISO 13485, or industry-specific standards)
• Experience with auditing processes and regulatory compliance requirements
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and leadership abilities

Key Skills

• Leadership and team management
• Attention to detail and accuracy
• Data analysis and reporting
• Process improvement methodologies
• Risk management
• Regulatory and compliance knowledge
• Critical thinking and decision-making

Working Conditions

• Standard full-time work schedule
• Occasional overtime may be required during audits, inspections, or critical projects

Performance Metrics (KPIs)

• Defect / error rates
• Customer satisfaction and complaint resolution rate
• Audit results and compliance scores
• Effectiveness of process improvement initiatives