The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
If you are a current employee, please navigatehereto apply internally.
Job Summary
The Quality Manager - Drinking Water (DW) Business Unit is responsible for leading all aspects of quality performance across the DW Business Unit, including plant quality, customer quality, warranty and returns, and product launch readiness. This role drives continuous improvement and prevention of repeat quality issues through disciplined execution of quality systems, APQP, and structured problem-solving, aligned with Zurn Elkay Business System (ZEBS), Lean Six Sigma, and Quality Management principles.
As a key member of the DW leadership team, the Quality Manager defines, implements, and maintains the DW Quality Operating Model and ensures consistent execution of quality processes across manufacturing sites. The role partners closely with Product Engineering, Operations, Product Compliance, Customer-facing teams, and Supplier Quality to deliver reliable, compliant, and high-quality products while reducing Cost of Poor Quality (COPQ) and improving customer experience.
This position is based in one of the following two areas, and requires up to 50% travel between Downers Grove, IL, Lanark, IL, and Freeport, IL:
• Freeport, IL
Freeport, IL
• Downers Grove, IL (preferred)
Downers Grove, IL (preferred)
Reports to: Director - DW Product Engineering, Compliance & Quality
Key Focus Areas
• Responsible for the development, implementation, management, and maintenance of the DW Business Unit quality systems in alignment with internal standards, regulatory requirements, and ZEBS principles
Responsible for the development, implementation, management, and maintenance of the DW Business Unit quality systems in alignment with internal standards, regulatory requirements, and ZEBS principles
• Lead and influence plant quality leadership across DW manufacturing sites to ensure consistent execution of inspections, containment, corrective actions, and quality metrics
Lead and influence plant quality leadership across DW manufacturing sites to ensure consistent execution of inspections, containment, corrective actions, and quality metrics
• Serve as the advocate and voice of quality across the DW Business Unit, promoting a culture of prevention, accountability, and continuous improvement
Serve as the advocate and voice of quality across the DW Business Unit, promoting a culture of prevention, accountability, and continuous improvement
• Drive reductions in warranty, returns, customer complaints, and Cost of Poor Quality (COPQ) through data-driven analysis and systemic corrective actions
Drive reductions in warranty, returns, customer complaints, and Cost of Poor Quality (COPQ) through data-driven analysis and systemic corrective actions
• Ensure robust systems for inbound, in-process, and outbound quality controls to prevent escapes and drive issues to effective root cause resolution
Ensure robust systems for inbound, in-process, and outbound quality controls to prevent escapes and drive issues to effective root cause resolution
• Lead and support APQP execution for new products and process changes, including DFMEA, PFMEA, Control Plans, and PPAP readiness
Lead and support APQP execution for new products and process changes, including DFMEA, PFMEA, Control Plans, and PPAP readiness
• Partner with Product Engineering and Operations to ensure quality readiness and risk mitigation prior to product and process release
Partner with Product Engineering and Operations to ensure quality readiness and risk mitigation prior to product and process release
• Collaborate with Supplier Quality (Sourcing organization) on supplier-related quality issues and improvement initiatives (Supplier qualification, audits, PPAP ownership, and supplier corrective actions remain within Supplier Quality)
Collaborate with Supplier Quality (Sourcing organization) on supplier-related quality issues and improvement initiatives (Supplier qualification, audits, PPAP ownership, and supplier corrective actions remain within Supplier Quality)
• Serve as the business point of contact for quality system execution and support audit readiness and regulatory compliance across DW sites
Serve as the business point of contact for quality system execution and support audit readiness and regulatory compliance across DW sites
• Establish and maintain quality review forums, performance metrics, dashboards, and reporting cadence
Establish and maintain quality review forums, performance metrics, dashboards, and reporting cadence
• Leverage quality data, warranty trends, and customer feedback to drive analytics, root cause identification, and preventive actions
Leverage quality data, warranty trends, and customer feedback to drive analytics, root cause identification, and preventive actions
• Promote and sustain structured problem-solving, continuous improvement, and lessons learned across Manufacturing, Engineering, and Quality teams
Promote and sustain structured problem-solving, continuous improvement, and lessons learned across Manufacturing, Engineering, and Quality teams
Qualifications / Requirements
• Bachelor's degree in manufacturing, Mechanical, Industrial, or related Engineering discipline required
Bachelor's degree in manufacturing, Mechanical, Industrial, or related Engineering discipline required
• 10 or more years of experience in quality systems, plant quality, customer quality, or manufacturing quality roles
10 or more years of experience in quality systems, plant quality, customer quality, or manufacturing quality roles
• Demonstrated expertise in Advanced Product Quality Planning (APQP), including DFMEA, PFMEA, Control Plans, and PPAP readiness
Demonstrated expertise in Advanced Product Quality Planning (APQP), including DFMEA, PFMEA, Control Plans, and PPAP readiness
• Experience supporting new product launches and manufacturing or process transitions
Experience supporting new product launches and manufacturing or process transitions
• Strong root cause analysis, corrective action, and continuous improvement capability
Strong root cause analysis, corrective action, and continuous improvement capability
• Lean and/or Six Sigma experience required (Green Belt required; Black Belt preferred)
Lean and/or Six Sigma experience required (Green Belt required; Black Belt preferred)
• Experience in high-mix manufacturing, assembly operations, or regulated products preferred
Experience in high-mix manufacturing, assembly operations, or regulated products preferred
• Strong leadership, communication, and cross-functional collaboration skills
Strong leadership, communication, and cross-functional collaboration skills
Total Rewards and Benefits
• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan - purchase company stock at a discount!
THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.
E qual Opportunity Employer - Minority/Female/Disability/Veteran