Acute Care, Analysis Skills, Communication Skills, Community Health, Cross-Functional, Customer Experience, Data Analysis, Data Mining, Establish Priorities, Healthcare, Healthcare Administration, Healthcare Providers, Healthcare Quality, Hospital, Interpersonal Skills, Leadership, Lean Six Sigma, Nursing Administration, Operational Strategy, Patient Care, Performance Management, Performance Metrics, Process Improvement, Project/Program Management, Quality Management, Quality Metrics, Six Sigma Black Belt, Six Sigma Green Belt, Standards of Care, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Willing to Travel
Job Requirements
Lead the Change. Elevate the Care. Shape the Future of Quality at SRHS. Join us as our next Remote Quality Manager!
Spartanburg Regional Healthcare System
Location: Spartanburg, SC (Hybrid). Must reside within a commutable distance as travel to any of our locations may be needed.
About Us
Spartanburg Regional Healthcare System (SRHS) is an award-winning, community-focused healthcare provider serving Upstate South Carolina and beyond. With a history spanning more than a century, SRHS has grown into one of the region's leading healthcare systems-anchored by Spartanburg Medical Center, a teaching and research hospital, and supported by a full continuum of services including physician practices, post-acute care, and wellness programs. Our team is driven by a shared mission to deliver compassionate, innovative, and high-quality care to every patient, every day.
When you join SRHS, you become part of a team that is committed to improving health, inspiring wellness, and transforming care across the communities we serve.
Position Summary
The Remote Quality Manager (QM) plays a vital leadership role in driving performance excellence across the healthcare system. This position is accountable for designing, implementing, and managing an enterprise-wide Quality Program that aligns with SRHS strategic priorities.
As the champion for quality, the QM will partner with leaders and teams across departments to improve patient care, operational efficiency, financial performance, and customer experience. From guiding hospital and department-level quality councils to spearheading high-impact, multidisciplinary projects, the QM uses data-driven insights, proven methodologies, and collaborative leadership to achieve measurable, system-wide improvements.
This is a dynamic and highly visible role for a strategic thinker, facilitator, and change agent who thrives on tackling complex challenges and turning them into opportunities for growth and transformation.
Minimum Requirements
Education
- Bachelor's degree in Nursing, Healthcare Administration, or related field required
- Master's degree in Business, Healthcare Administration, or related field required
Experience
- 8+ years' experience in an integrated health delivery system, with at least 5 years in a management role
- 6+ years' experience in work measurement, process improvement, methods analysis, and project management
- Proven success in leading teams, managing large-scale organizational change, and achieving measurable improvement outcomes
- Strong interpersonal, communication, organizational, and time management skills
- Demonstrated ability to work independently, manage ambiguity, and apply critical thinking skills
Preferred Qualifications
- Lean Six Sigma Green Belt required; Black Belt preferred
- Certification in Healthcare Quality (e.g., CPHQ) preferred
Core Responsibilities
- Serve as facility-based quality leader, accountable for advancing SRHS's Quality and Performance Improvement (QAPI) Program
- Facilitate and lead system-wide quality programs, education, and performance excellence initiatives
- Lead hospital and department-level quality councils, fostering collaboration across disciplines
- Conduct data mining and analysis, providing actionable insights on performance metrics such as Hospital Compare Star Ratings and Leapfrog measures
- Deliver monthly reports and analysis on system-wide quality metrics
- Act as project lead on enterprise and hospital-based process improvement projects
- Guide multidisciplinary teams in defining, analyzing, and solving complex challenges, while setting priorities and designing sustainable improvement strategies
Why Join SRHS?
- Impact: Drive measurable improvements that directly enhance patient care and system-wide performance
- Collaboration: Work alongside an engaged, multidisciplinary team dedicated to excellence
- Growth: Leverage your leadership and Lean/Six Sigma expertise to shape the future of quality in a nationally recognized healthcare system
- Mission-Driven Work: Play a key role in advancing SRHS's mission to provide exceptional care and improve community health
Are you ready to lead transformational change and build a culture of quality? Join us at Spartanburg Regional Healthcare System and help shape the future of healthcare excellence.