Quality Manager

Silicone Coating Line Technical Support

This position will provide technical support to silicone coating line for quality issues/concerns encountered on qualified grades, troubleshooting/support for new products/grades, oversee quality technicians as well as maintain corporate ISO program.

Industry: Paper and Film Products Flexible Packaging Converting, Coating and Extrusion

Job Qualification: Must have 5 years of equivalent work experience

The Position is Responsible For:

• Communication to customer regarding specifications, quality trends, quality evaluations, and complaints.
• Coordinate technical questions regarding product functionality, design, quality, etc. with assigned Silicone customers.
• Follow-up with internal departments to obtain and share technical information.
• Facilitate the development of silicone coated products for Release customers.
• Propose and implement new product concepts by designing and running manufacturing trials.
• Transfer defined customer quality parameters into production relevant parameters and test plans.
• Monitor product quality to make sure customers requirements are consistently met.
• Assist Sales in selling and marketing raw base, substrates and coated products to Release customers.
• Evaluate customer needs with Sales and help determine product fits.
• Conduit for communication of customer needs and requirements to organization.
• Issue and communicate Non-conformance reports.
• Coordinate customer quality claims and investigations.
• Act as liaison between company and customer on quality issues and performance requirements.
• Communicate investigation efforts, resolutions and corrective actions to customers. Determine cost impact of requested customer changes (i.e. product design, converting demands) Attend trade shows to remain updated on market developments, as needed.
• Formulates and maintains quality objectives complementary to corporate policies and goals.
• Maintain ISO standards, Lead ISO Audit, and Chair Customer audits
• Interprets quality philosophy to key personnel in organization.
• Develops and initiates standards and methods for inspection, testing, and evaluation.
• Plans and oversees the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
• Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.
• Develops new approaches to solve problems identified during quality activities.
• Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
• Prepares and presents technical and program information to the management team.
• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Maintains a working knowledge of government and industry quality codes and standards.
• Plays active role on quality management teams within organization.
• Designs and implements quality training programs to key personnel in conjunction with managers.
• Investigate and adjust customer complaints regarding quality. COAs/COCs are processed properly for customer requirements. Oversee the safety meetings, ensuring that safety precautions take place.