Quality Manager (Fire Alarm Installer / Fire Alarm Technician) Job Type: Full-Time, NON-EXEMPT Salary: $95,000 – $125,000 per year Work Location: In-person (Greater Bay Area) Position OverviewDiligence Security Group is seeking an experienced Quality Manager to oversee quality assurance, compliance, field performance, and code adherence for Fire Alarm Installers and Fire Alarm Technicians. This role ensures that all work meets NFPA 72, Title 19, California Fire Code, and company standards. The position involves conducting field audits, training technicians, validating installation practices, reviewing documentation, and supporting continuous improvement of fire alarm operations. A strong technical background in fire alarm systems, installation methods, and inspection protocols is required. Application Process All candidates must pass a criminal background check. Diligence Security Group provides reasonable accommodations for qualified applicants with disabilities throughout the hiring process. For supervisory and leadership roles, employment history must be verified. Final candidates will be required to have previous employers complete an Employer Verification Form to confirm relevant experience. Requirements Availability Must have open availability including weekdays, weekends, and occasional holidays Must be available for early morning, daytime, and occasional evening assignments based on project needs Must be able to travel throughout the Greater Bay Area for field audits, inspections, and site visits Must be willing to adjust schedule based on AHJ inspections, contractor coordination, or urgent quality concerns
Licenses & Certifications California Fire/Life Safety (FLS) Technician Certification is required NICET Fire Alarm Systems Level II or higher is required, Level III preferred Valid State Driver's License is required
Experience Requirements Minimum 5–8 years of commercial fire alarm installation, service, or inspection experience Knowledge of NFPA 72, Title 19, and California Fire Code Experience working with systems including Honeywell, EST, Silent Knight, Fire Lite, Bosch, Notifier, and similar platforms Experience conducting site audits, system validation, and documentation review Supervisory, training, or quality management experience is preferred
Additional Education/Experience High school diploma or equivalent is required; an Associate's or Bachelor's degree is a plus Must be technologically proficient with strong skills in documentation, software use, and reporting Experience working with contractors, inspectors, and Authorities Having Jurisdiction (AHJs)
Position Duties Conduct quality audits on fire alarm installations, service calls, inspections, and testing activities Verify code compliance, device placement, wiring practices, terminations, and panel configurations Ensure adherence to NFPA 72, Title 19, California Fire Code, and company procedures Train and coach technicians on installation and service standards Review and approve inspection reports, deficiency lists, as-builts, and compliance documentation Participate in system acceptance testing with AHJs and client representatives Develop quality control procedures, checklists, and standardized SOPs Identify performance issues and implement corrective action plans Support project managers through technical evaluations and field assessments Maintain accurate audit logs, compliance reporting, and field performance metrics Reinforce safe work practices consistent with OSHA and company policy
Skills & Competencies Strong commitment to life-safety, compliance, and quality standards Excellent verbal and written communication skills Strong analytical and troubleshooting abilities Ability to manage multiple tasks, audits, and field visits efficiently High attention to detail and documentation accuracy Ability to interpret blueprints, riser diagrams, device maps, and technical specifications Professional appearance and demeanor Strong leadership, coaching, and mentoring skills
Physical Demands Ability to stand, walk, or remain stationary for extended periods Ability to climb ladders, lifts, and access elevated work areas Ability to bend, crouch, or kneel for inspections Ability to lift or move objects up to 50 pounds Ability to work both indoors and outdoors, including active construction sites Ability to travel to multiple locations across the Bay Area
What We Offer Equal Employment Opportunity Diligence Security Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply Today Join Diligence Security Group and contribute to raising life-safety standards across the Bay Area. We look forward to reviewing your application.
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