Quality Management (QM) Test Analyst
Location: Hartford, CT (Hybrid)
Contract Duration: 6 Months
Seeking for an Quality Management (QM) Test Analyst to support and execute User Acceptance Testing (UAT) activities for the Child Support Modernization initiative. This is a hands-on testing role responsible for ensuring the system meets business, operational, and federal requirements through comprehensive test planning, execution, defect validation, and quality assurance.
Key Responsibilities:
- Execute comprehensive User Acceptance Testing (UAT) activities across Child Support modules and business functions.
- Develop detailed UAT scenarios, test cases, and test data based on business processes, functional requirements, and user workflows.
- Perform thorough functional, end-to-end, regression, and validation testing to ensure system quality and business readiness.
- Accurately document test execution results, identify issues, and create clear, reproducible defect reports.
- Participate in defect triage meetings, validate defect resolutions, perform retesting, and verify production readiness.
- Validate system functionality against Child Support policies, business processes, federal regulations, and operational requirements.
- Identify gaps, inconsistencies, missing requirements, and potential business impacts during testing.
- Support UAT planning, readiness activities, daily status reporting, metrics collection, and test cycle completion.
- Collaborate effectively with business stakeholders, developers, vendors, and project teams to resolve issues quickly and efficiently.
- Support statewide implementation activities, production validation, and post-go-live stabilization efforts.
- Ensure all testing artifacts are complete, accurate, and meet Quality Management standards.
Mandatory Requirements:
- Prior hands-on experience supporting User Acceptance Testing (UAT) for a Child Support Modernization implementation.
- Strong knowledge of Child Support business processes, policies, case management operations, and associated workflows.
- Demonstrated ability to execute detailed test cases, identify defects, and validate system functionality with a high degree of accuracy.
- Exceptional attention to detail with the ability to identify subtle issues, inconsistencies, and business process gaps.
- Strong analytical, problem-solving, and investigative skills.
- Ability to manage multiple priorities while maintaining a high level of quality and accuracy.
- Excellent written and verbal communication skills.
- Ability to work collaboratively with business users, vendors, technical teams, and project leadership.
Preferred Qualifications:
- Experience working directly with Child Support program staff, business SMEs, and Quality Management teams.
- Familiarity with federal OCSE requirements, regulations, and reporting.
- Experience with test management and defect tracking tools such as Jira, Xray, ALM, Azure DevOps, or similar platforms.
- Experience supporting large-scale, multi-vendor government system implementations.
- Experience with test planning, requirements traceability, metrics reporting, and Quality Management best practices.
- Experience with the ProTech Child Support system is a plus but is not required.