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Quality Improvement Coordinator /Registered Nurse (RN) - Remote in Virginia

Sentara Health

Norfolk, VA(remote)

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JOB DETAILS
SKILLS
Analysis Skills, Behavioral Health, Centers for Medicare and Medicaid Services (CMS), Chronic Disease, Code of Federal Regulations, Content Management Systems (CMS), Continuous Improvement, Contract Requirements, Corrective Action, Cross-Functional, Data Analysis, Data Quality, Decision Support, Dental Insurance, Detail Oriented, Diversity, Documentation, Documentation Standards, Emergency Care, Health Plan, Healthcare, Healthcare Providers, Home Care, Hospice Care, Insurance, Leadership, Legal, Licensed Practical Nurse/Licensed Vocational Nurse, Life Insurance, Maintain Compliance, Medicaid, Medical Records, Nursing, Organizational Skills, Patient Safety, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Process Improvement, Project Development, Project Evaluation, Project Planning, Project Tracking, Project/Program Management, Quality Assurance, Quality Management, Quality Metrics, Quality of Care, Registered Nurse (RN), Regulations, Regulatory Compliance, Regulatory Requirements, Reimbursement, Reporting Dashboards, Reporting Skills, Risk Analysis, Risk Management, Root Cause Analysis, Search Engine Keywords, Training/Teaching, Trend Analysis, Tuition Fees, Vision Plan, Work From Home, Writing Skills
LOCATION
Norfolk, VA
POSTED
Today
City/State
Norfolk, VA

Work Shift
Multiple shifts available

Overview:

Sentara Health Plansis hiring a Quality Improvement Coordinator /Registered Nurse (RN) - Remote in Virginia!

Status: Full-time,permanent position (40 hours)



Standard working hours: 8am to 5pm EST, M-F



Location: This position is remote and applicants must be located in Virginia.

Overview

  • The Quality Improvement (QI) Coordinator is responsible for leading and coordinating multi-year Quality Improvement initiatives and strategic projects that support population health, regulatory compliance, and performance improvement in alignment with Virginia Medicaid (DMAS), CMS regulations, and Sentara Health Plans (SHP) Quality Program goals.

    This role oversees the planning, execution, monitoring, and evaluation of Special Projects, conducts monthly EPSDT Provider Documentation Medical Record Reviews, and supports data-driven decision-making through analysis, reporting, and performance tracking. The position operates under the direction of the Manager, with oversight from the Director, to ensure successful project outcomes and sustained quality improvement.


Essential Duties and Responsibilities

Quality Improvement Project Leadership
  • Leads and manages assigned Special Projects, including multi-year (1-3 year) Quality Improvement initiatives designed to improve population health outcomes and meet regulatory and organizational priorities.
  • Develops project plans, timelines, milestones, and deliverables, ensuring alignment with SHP strategic goals.
  • Monitors project progress, identifies risks, and implements mitigation strategies to ensure successful completion.
  • Collaborates with cross-functional teams to advance project objectives and achieve measurable outcomes.
  • Prepares and delivers project updates, summaries, and recommendations to leadership, committees, and workgroups.


DMAS EPSDT Provider Documentation Medical Record Reviews
  • Conducts monthly EPSDT Provider Documentation Medical Record Reviews in accordance with DMAS requirements and established review tools.
  • Evaluates medical records for compliance with documentation standards, completeness, and quality of care indicators.
  • Communicates review findings, trends, and opportunities for improvement to providers and internal stakeholders.
  • Supports provider education and corrective action follow-up to improve documentation compliance and quality outcomes.


Quality Improvement Projects (Special Projects)
  • Coordinates and executes Quality Improvement Team projects focused on performance improvement, regulatory initiatives, and population health priorities.
  • Applies quality improvement methodologies to identify performance gaps, root causes, and opportunities for intervention.
  • Supports implementation and evaluation of targeted interventions to drive sustained improvement.


Data Analysis, Reporting, and Performance Monitoring
  • Performs data analysis and trending to identify opportunities for improvement across quality initiatives.
  • Develops and maintains reports, dashboards, and visualizations to monitor project progress and performance.
  • Tracks and monitors key performance indicators (KPIs) tied to Special Projects and regulatory requirements.
  • Translates data into actionable insights and recommendations to support decision-making and continuous improvement.


Regulatory Compliance and Documentation
  • Ensures compliance with DMAS contract requirements, CMS regulations (including 42 CFR •438), and SHP Quality Program standards.
  • Maintains accurate documentation and tracking of project activities, outcomes, and regulatory requirements.
  • Prepares reports, data, and supporting documentation for audits, regulatory reviews, and oversight activities.


Performance Improvement and Continuous Quality Improvement
  • Supports continuous quality improvement efforts through data-driven analysis, performance monitoring, and intervention design.
  • Assists with development and monitoring of corrective action plans (CAPs) to ensure sustained improvement.
  • Promotes a culture of quality, accountability, and regulatory readiness across initiatives.


Quality Improvement Tools and Systems
  • Develops and maintains Quality Improvement tracking tools, including Excel-based trackers and project management resources.
  • Utilizes reporting platforms and data systems to track, analyze, and report on quality initiatives.
  • Ensures accuracy and integrity of data used for reporting and performance monitoring.


Collaboration and Communication
  • Collaborates with internal departments including Care Management, Care Coordination, Value-Based Care, Network Management, Compliance, and other stakeholders.
  • Engages with providers and external partners to support EPSDT reviews and quality initiatives.
  • Provides education and guidance related to quality improvement, documentation requirements, and regulatory expectations.




Education

  • Bachelor's Degree in Nursing (BSN) preferred
  • Associate's Degree REQUIRED or
  • LPN Diploma may be accepted in lieu of associate's degree


Certification/Licensure:
  • Registered Nurse (RN) License (Compact or Virginia) preferred


Experience

  • 3 years of quality improvement experience REQUIRED
  • 3 years of regulatory and accreditation REQUIRED
  • Nursing background in different settings (acute, ambulatory, home health, hospice, behavioral health) preferred
  • Health Plan experience preferred


Core Competencies
  • Project management and organizational skills
  • Data analysis and performance monitoring
  • Critical thinking and root cause analysis
  • Strong written and verbal communication
  • Collaboration and stakeholder engagement
  • Attention to detail and regulatory compliance


Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.

Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.

We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services-all to help our members improve their health.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Benefits

Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down - $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-100510

Talroo-Health Plan

Quality Improvement Coordinator, Registered Nurse, RN, Nursing, Remote, Health Plan, Healthcare, MCO, Managed Care, Health Insurance, Quality Improvement, Regulation, Accreditation, DMAS, CMS, EPSDT, NCQA, HEDIS, Performance Improvement, Data Analytics, Special Projects

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down - $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

About the Company

S

Sentara Health

Sentara Healthcare employees strive to make our communities healthier places to live, and we're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara hospitals, programs, and employees are consistently recognized for innovation, clinical achievements, and overall excellence.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
WEBSITE
https://www.sentara.com/aboutus/careers