Quality Engineer

The Quality Engineer (QE) is a strategic, lean-focused role that advances ICC's quality system and drives continuous improvement across value-add assembly (VAD), warehousing and distribution operations. Reporting to the Director of Quality, the QE applies classic lean tools - PDCA, 5 Whys, Fishbone, PFMEA, Poka-Yoke, Value Stream Mapping, and Visual Management - to build capable, in-control processes that scale with the business.

Working cross-functionally with Sales, Asset Management, Product, Procurement, and Warehouse operations, the QE executes the technical work of the Quality function: customer quality requirement flow-down, corrective action investigations, QMS documentation, heightened inspection program management, RMA analysis, and supplier quality activities. The QE builds an employee-centric, team-based problem-solving culture that exceeds the expectations of both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

Customer Quality Requirements & Flow-Down

• Serve as the subject matter expert for customer and contractual quality requirements; interpret quality clauses and flow down requirements accurately to Warehouse, QCI, Sales, and Procurement.
• Write and maintain QCI procedures for new and existing customers; develop process checklists and training materials in collaboration with Sales Operations, Asset, and Product teams.
• Support the Quoting and Contract Review process by interpreting quality clauses; serve as the escalation point for incomplete or incorrect Heightened Inspection orders.
• Coordinate Customer Source Inspections; prepare required documentation and interface directly with customer representatives.

Quality Management System (QMS) & Continuous Improvement

• Maintain and improve QMS documentation per AS9100D and ISO 9001:2015: procedures, work instructions, forms, and training records.
• Lead structured problem-solving events using PDCA, 5 Whys, Fishbone, and 8D to eliminate chronic process failures and quality escapes across VAD and distribution operations.
• Execute corrective action technical steps: interim containment, root cause analysis, verification, and effectiveness review; maintain the CAPA database.
• Establish and maintain Visual Management at the Gemba - quality huddle boards, KPI displays, defect tracking, and tiered escalation - and participate in daily huddles with data-driven countermeasures.

Inspection & Nonconforming Material

• Develop and apply incoming and outgoing inspection standards; train QCI personnel on Heightened Inspection procedures and customer-specific requirements.
• Disposition nonconforming material promptly; document and investigate process-related quality issues in coordination with QCI and Warehouse teams.
• Track and trend quality KPIs - defect rates, customer escapes, inspection yields, and cost of poor quality - and present data-driven improvement recommendations to the Director of Quality.

Supplier Quality

• Issue and manage Supplier Corrective Action Requests (SCARs); track responses and verify effectiveness of supplier corrective actions.
• Support supplier qualification activities; maintain supplier performance data and trend analysis to drive accountability and continuous improvement.
• Collaborate with Procurement to communicate supplier quality expectations; participate in supplier reviews and qualification visits as needed.
• Review and approve supplier-provided AS9102 First Article Inspection reports as required per customer purchase orders.

Customer Quality & RMA Support

• Lead RMA technical assessment and root cause investigation; document findings and corrective actions in ERP and QMS systems.
• Prepare and submit quality documentation packages including Certificates of Conformance, FAI reports, and customer-required quality records.
• Respond to customer quality inquiries, complaints, and audit requests in coordination with the Director of Quality.