The Customer Quality Engineer is responsible for leading defined projects to drive continuous improvement within the plant and improve our customer relationships, utilizing data to drive to root cause and implementing robust and sustainable improvements that drive improvements in quality, cost and customer service. This position will report to the Plant Continuous Improvement Manager.
Responsibilities:Work closely with customers to identify and clarify quality issues, both existing and potential, and be the primary coordinator across all appropriate plant sites to drive solutions.
Reviews customer’s filling operation to understand interactions an requirements of Grahams containers on the customer’s filling lines.
Utilize the DMAIC process to drive step-change improvements in response to identified quality or cost issues. The process begins at our manufacturing site and extends to our customers product on the store shelves.
Develops strong customer relationships as all levels of the customer’s operational team.
Lead cross-functional (and cross-plant, when necessary) teams to implement quality-related problem solving initiatives within the plant.
Lead investigation of key complaints and drive to true root cause and sustainable corrective actions.
Network with colleagues across business units and functions to leverage their expertise and experience in driving rapid problem resolution.
Provides guidance and training to plant operations team on the subjects of Quality Systems and Statistical Process Control.
Drive operational excellence implementation using the proper tools (lean, TPM, six sigma) at the plant level.
Provide analytical support to continuously identify gaps, project opportunities, and solutions
Identify opportunities to integrate continuous improvement into the day to day operations of the site.
Share best practices with other plants and teams, and drive “read-across” benefits.
Support goal of total employee involvement in continuous improvement activities.
Accountable for the improvement of customer relations through the reduction of customer complaints, improved product quality and development of standard work / processes for the operation.
Qualifications:5 – 7 Years’ experience in Quality Systems in a manufacturing environment involving continuous flow process equipment. Additionally, all candidates must possess excellent understanding of industrial safety policies and practices.
Skills Required
Qualifications and Education Requirements
Must be willing and able to travel to customers (30-50%).
Compensation Statement: The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience. Benefits Statement: Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company’s 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements. EEO Disclaimer: Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.