We are seeking a creative and hands-on Experience Quality Engineer to help shape and guide the experience for Apple's next-generation input technologies. The ideal candidate is a passionate advocate for user experience and customer voice throughout the product lifecycle.
You will join a collaborative team of developers and industry experts, working from prototypes through production. You will work at the intersection of many disciplines, on a variety of projects, and with multiple partners across Apple. You are technical and curious, learning from both technical and non-technical partners while communicating effectively across all teams.
Working in the Human Interface Devices team, you will work at the physical and digital intersection of our products. You will serve as a critical facilitator across a wide range of experts in interactions, sensing technologies, and user experience, helping to align diverse perspectives toward exceptional product experiences.
You will identify scenarios where a feature or design works as written, but the "feel" or outcome isn't quite right. You will act as a strategic partner and advocate for the user-representing the voice of the user throughout the development lifecycle-to Firmware, Software, and Algorithms Developers, as well as Product Design and Human Factors teams. Using qualitative and quantitative data you generate, you will influence design decisions and guide the behaviors that define the user experience.
This role requires exceptional cross-functional collaboration and a talent for facilitation. You will curate and guide prototype demonstrations for leadership across multiple levels, connect human factors experts, interface designers, industrial designers, and marketing teams to ensure product cohesion, and help translate insights into shared understanding. You must be able to articulate user flows and clearly communicate complex experience issues to a broad scope of roles across Apple, including senior leadership in highly visible settings with schedule pressure and other constraints.
Demonstrate deep empathy and care for how users interact with features, maintaining focus on user experience throughout the ideation and development process.
Engage early in the product development cycle to shape experience quality, identifying critical moments where user perspectives should guide technical and design decisions.
Aid in the design, execution, and analysis of user studies to understand a feature's performance across diverse user populations and interaction patterns, translating findings into actionable insights.
Explore critical experience issues from multiple perspectives including technical, human factors, and design, and facilitate alignment across teams.
Curate and design experience testing strategies for new features, while embracing ambiguity in feature definition and adapting as requirements evolve.
Assess, quantify, and guide the "magic" of Apple's input technologies, identifying edge cases in human-device interaction.
Analyze complex data sets to provide actionable feedback to developers, designers, and leadership to build intuition about user interactions with new features and experiences.
Deliver exceptional work in high-pressure, high-visibility settings with tight timelines, serving as a trusted partner across organizations.
Passion for understanding how things work, and how users interact with technology
Excellent communication skills, attention to detail, and aesthetic sensibility
Ability to collaborate across disciplines and communicate technical concepts to both technical and non-technical partners
Bachelor's degree in Computer Science, Computer Engineering, Human Engineering or equivalent experience
2+ years of experience in software development, validation, or a related technical field
Proficiency with Python and C++ or Swift (or other similar languages)
3+ years of experience in experience quality or development with a track record of shipping quality consumer products
Proven ability to facilitate alignment across diverse teams and stakeholders
Experience with using mixed methods to deliver both qualitative and quantitative learnings about user experiences
Ability to build custom analysis and visualization tools to help understand user behavior and experience data
Ability to navigate the full technology stack, from embedded firmware to iOS/macOS applications, to curate compelling experience demonstrations
Experience working with human factors teams, interface designers, industrial designers, or marketing teams on product development
Eagerness to focus on user experience, with proven ability to advocate for the user throughout the development process
Ability to articulate complex user flows and experience issues to senior leadership and cross-functional teams
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.