Quality Director

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Description

Now Hiring

Quality Director

Location: Greenville, Michigan

Reports to: General Manager

Pay Type: Non-Exempt Salary

Position Overview

The Director of Quality is a key leader responsible for ensuring the highest standards of product quality and customer satisfaction. This role establishes and maintains robust quality systems, drives continuous improvement initiatives, and ensures that all products meet or exceed internal and external standards.

The position provides the leadership, management, and vision necessary to build a world-class quality organization, ensuring consistent product excellence, reduced defects, and a superior customer experience aligned with luxury brand expectations.

This role plays a critical leadership function in delivering products on time, on specification, and with uncompromising quality.

Perks you can expect from us:

• A competitive benefits package including 401(k) matching
• Company provided life insurance, short and long-term disability insurance
• Paid time off at start
• Paid holidays
• Tuition reimbursement
• Employee referral program.

Expected Hours of Work:

This position is full-time. The general scheduled workdays are Monday through Friday, with overtime as required. This role requires approximately 15% travel.

Key Responsibilities

• Define and execute the company's quality strategy aligned with premium brand expectations for U-Line, Marvel, and Viking.
• Establish, implement, and continuously improve quality management systems (QMS) to ensure compliance with internal standards and industry regulations.
• Drive a culture of "built-in quality" through proactive quality planning, risk mitigation (FMEA), and root cause problem solving.
• Lead initiatives to reduce defects, warranty claims, and customer complaints while improving first-pass yield and overall product reliability.
• Develop and track KPIs related to product quality, supplier quality, customer satisfaction, and cost of poor quality (COPQ).
• Partner with Manufacturing, Engineering, and Operations teams to embed quality into product design, process development, and production execution.
• Lead supplier quality programs including qualification, audits, performance monitoring, and corrective actions to ensure consistent incoming material quality.
• Champion Lean, Six Sigma, and continuous improvement methodologies to eliminate waste, variation, and defects.
• Oversee internal and external audit programs, ensuring readiness and compliance with applicable standards and certifications.
• Lead root cause analysis and corrective/preventive action (CAPA) processes to ensure sustainable improvements.
• Collaborate with Customer Service and Field Service teams to analyze field performance and drive corrective actions that enhance customer experience.
• Ensure product safety and regulatory compliance remain top priorities, proactively identifying and mitigating risks.
• Provide leadership, coaching, and development for the quality team, building a high-performance organization aligned with company values.
• Partner with executive leadership to align quality initiatives with strategic goals, growth plans, and brand positioning.
• Communicate quality performance, risks, and improvements clearly to leadership and stakeholders.

This role actively champions our core values

• Do The Right Thing
• Act with integrity, transparency, and high ethical standards in every decision.
• Exceptional Quality + Improvement Relentlessly
• pursue continuous improvement to enhance quality, efficiency, and performance.
• Customer Focus + Empathy
• Deliver quality that supports outstanding customer experiences and lasting partnerships.
• Own It Take accountability for commitments, results, and continuous learning.
• Positive Can-Do Culture
• Lead with a solutions-oriented mindset that strengthens teamwork and drives consistent, reliable results.

Requirements

Education, Experience and Skills Required

• Bachelor's degree in Engineering, Quality, or related field required
• 8+ years of progressive leadership experience in quality within a manufacturing environment
• Strong knowledge of quality systems, methodologies, and tools (ISO standards, Lean, Six Sigma, SPC, FMEA, CAPA)
• Proven ability to lead cross-functional teams and influence organizational change
• Experience with supplier quality
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and leadership presence with the ability to engage all levels of the organization
• High attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications
• Ability to interpret technical data, reports, and quality metrics
• Self-motivated, proactive, and committed to continuous improvement
• Dedicated to company core values and safety standards