Quality Coordinator

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie, TimberTech, AZEK Exteriors, Versatex, fermacell, and StruXure.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we're united by our purpose of Building a Better Future for All through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

For more information, visit www.jameshardie.com.

Summary

As a member of the plant management team, the Quality Coordinator is responsible for ensuring the proper management of the quality control laboratory as well as the management and development of the quality technicians. The incumbent works in collaboration with the plant management team to address and solve quality issues as needed. The incumbent must also ensure compliance with corporate quality policies and business objectives to ensure the manufacture of products with superior value. The Quality Coordinator reports to the Plant Manager.

What You'll Do:

Manages and mentors laboratory technicians to ensure quality assurance and quality control of final product and the development of technicians by: (40%)

• Ensuring that lab technicians are complying with daily required testing methods including:
• Filing quality records, maintaining Excel or Access databases to capture previously stated testing data, and acting as a custodian of tests, raw materials, and product specification manuals;
• Coaching technicians to ensure consistent performance;
• Providing internal and external technical training in statistical process control, quality specifications, quality systems, and customer expectations.

Trouble-shoots daily quality issues as they arise, by analyzing results of data collected from the aforementioned testing methods to solve and prevent future issues by: (30%)

• Performing root cause analysis on identified issues using a 5-Why or Apollo root cause analysis approach;
• Presenting findings from the analysis to the plant management team;
• Eliciting support and resources from the plant management team to find solutions;
• Implementing and monitoring all corrective action and communicating status to the plant management team;
• Measuring performance of corrective actions by tracking the appropriate data for a minimum of three months to gauge sustainability.

Supports corporate quality policies and standards to ensure final product meets the Company's quality specifications and customer expectations by complying with the Company's core quality systems by: (20%)

• Providing accurate daily reports to the plant management team and monthly reports to the Corporate Quality Group on conformance and performance of the facility in:
• Coaching and mentoring of employees through technical instruction around the Company's quality systems through monthly training sessions;

Supports the Company's stated key strategies and business objectives around execution, reducing delivered cash cost, introducing differentiated products and growing market share by: (10%)

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

What You'll Bring:

Demonstrated and applied knowledge of statistical process control.

• Demonstrated advanced skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, PhotoShop, Minitab, JMP, Statistical and other proprietary software).
• Demonstrated and applied knowledge of troubleshooting quality issues.
• Demonstrated and applied knowledge of root cause analysis and a proven ability to develop and implement effective corrective actions for issues as needed.
• Ability to understand, comply with, and communicate the Company's quality policy.
• Ability to assist with quality-related training as needed such as how to perform product audits.
• Ability to coach personnel on how to thoroughly investigate process upsets and development of effective corrective action recommendations.
• Ability to manage the flow of all required reports and documentation.
• Ability to thrive in a fast-paced environment and deliver sustainable and superior results.
• Knowledge of paper formation process (preferred).
• Knowledge of industrial priming or painting processes (preferred).

Education/Experience:

Required:

• Bachelor's Degree in an Engineering Field or Quality Management.
• 1 or more years of experience in a Quality Engineer or similar role.
• 5 or more years of management experience in a fast-paced manufacturing environment.

What You'll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $68k-$85k. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. Weve worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• 11 paid holidays per year
• Paid vacation
• Wellness Program, Employee Assistance Program, Parental Leave
• Employee Stock Purchase Plan
• Community Involvement & Sustainable Solutions

Apply now and come "home" to Hardie!

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veterans status, marital status, pregnancy, disability, or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.