Quality Control Manager - Reynolds Army Community Hospital

PCSI is looking for a Quality Control Manager for our housekeeping contract at Reynolds Army Community Hospital. The Quality Control Manager develops, implements, and monitors quality and safety procedures. Conducting inspections and maintaining data in the quality management system (QMS) to document and improve sanitation processes of the housekeeping department is key part of this position's impact. The Quality Control Manager also works closely with the corporate Safety department to promote the site safety program and conduct safety meetings and trainings.

We're looking someone with experience leading or training people in environmental services or housekeeping in a hospital or other medical setting. This position is based out of Fort Sill near Lawton, OK and reports to the Corporate Quality department. Typical hours are Monday-Friday, 7:30am-4:30pm, but some availability outside of regular hours may be required. This position is planned to start September 2026.

Benefits Include:

• Annual bonus opportunity up to 6%.
• Medical, dental, vision, and other health benefit coverage: employer contribution offered to cover employee-only tier.
• 401(k) with company match up to 6%, with pre-tax and Roth options, and 100% immediate vesting upon eligibility.
• 21 days of PTO each year, in addition to all federal holidays.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as Quality Control Manager:

Quality Control:

• Manage, maintain and promote awareness of the Quality Management System (QMS) in accordance with corporate quality directives and the ISO 9001 standard.
• Develop, implement, and monitor PCSI’s site-specific Quality Management System (QMS), validate operational controls are in place for all requirements and that quality inspections and/or audits are performed in accordance with the site-specific Quality Control Plan (QCP).
• Collaborate with and assist PCSI Operations in standardizing and implementing operational controls e.g., procedures/work instructions, checklists, training plans, etc.
• Conduct and document process and system inspections or audits using written procedures as standards for inspection.
• Conduct and document Scheduled and Unscheduled inspections of work performed and records maintained.
• Measure, monitor, and analyze processes and implement actions to meet goals and drive continual improvement.
• Obtain and maintain quality data required to support management review efforts at site/corporate levels.

Safety:

• Support all goals, objectives, policies and priorities for the PCSI Safety Program.
• Provide onsite employee safety, equipment, tool, and process training.
• Lead and drive compliance of PCSI’s safety and health program, promoting a positive culture of safety.
• Facilitate and conduct monthly safety meetings, required safety training, hazard inspections/assessments and all other safety related responsibilities in accordance with PCSI’s safety program.
• Lead all Mishap Investigations of accidents and incidents that involve PCSI employee injuries or property damage, while identifying root cause(s) and corrective actions.
• Review and update PCSI JHA, Job Hazard Analysis, for new work and/or changes of existing work to capture all hazards and controls relating to the employee’s scopes of work.
• Oversee the site SDS compliance, ensuring all chemical safety data sheets are current, accessible, and in alignment with regulatory requirements.
• Manage the site-level medical monitoring program to ensure compliance, accurate records, and timely employee evaluations
• Manage subcontractor COIs to ensure required coverage, current documentation, and timely renewal tracking.
• Maintain the site driving roster, including tracking driver information, license status, and expiration dates.
• Ensuring the activities called for by the site-specific QCP are given priority, provide additional operational support, to include shared office duties.

Operations Support:

• Provide backup to operations leadership when the Project Manager is not on premises, approximately 40 days per year.
• Support the Project Manager as needed with overseeing employee assignments, administering personnel policies, processing employee paperwork, and ordering supplies.
• Maintain consistent positive customer relations through written and verbal professional communications and respond to customer inquiries.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need:

Required Qualifications:

• High school diploma or GED equivalent.
• 2 years of experience in environmental services in a healthcare setting.
• Experience training/supervising employees, including coaching and skill development.

Preferred Qualifications:

• Experience with quality control standards and quality systems.
• Experience in root cause analysis, data analysis, and preventive/corrective action.
• Experience managing a safety program in accordance with OSHA.
• Experience in an environment that includes workers with disabilities.
• Government contract/Department of Defense (DoD) experience.

Knowledge, Skills and Abilities:

• Advanced knowledge of PC functions/software e.g., MS Office and working knowledge of pivot tables.
• Excellent written, oral, and interpersonal communication skills.
• Experience in reading/understanding statements of work for project work preferred.
• Experience in conflict resolution preferred.
• Experience with safety regulations
• Ability to work in a team-oriented, collaborative environment.
• Ability to set and manage priorities.
• Highly self-motivated and directed, with keen attention to detail.

Other Requirements:

• Ability to attain and maintain a CESE certification.
• Ability to pass criminal, financial, drug, and driving, background screening.
• Possess a valid driver’s license and maintain a good driving record.
• Exposure to outside conditions, extreme heat and cold weather.
• Potential exposure to dirt, dust, odors, chemicals, and infectious diseases.
• Ability to drive to remote base locations to conduct inspections using a company vehicle.
• Ability to work flexible hours when needed. Ability to travel by air up to 15%.

PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future.

All veterans and/or persons with all types of disabilities are strongly encouraged to apply!