Administrative Skills, Background Investigation, Computer Skills, Custodial Services, Customer Experience, Customer Relations, Customer Satisfaction, Dental Insurance, Detail Oriented, Driver's License, Housekeeping/Cleaning, Inventory Management, Leadership, Mentoring, Microsoft Excel, Microsoft Word, Quality Assurance, Quality Control, Sanitation, Team Lead/Manager, Vision Plan
Quality Control (QC) Lead – Commercial Facilities
DetailXPerts | Muskegon & Grand Rapids, MIEvening Shift (5:00 PM – 12:00 AM) | Full-Time
About the Role
DetailXPerts is growing dramatically! We are seeking a Quality Control Lead who takes immense pride in delivering a flawless client experience. This is a critical leadership role for someone with an extraordinary eye for detail, a deep understanding of commercial cleaning standards, and a passion for building strong client relationships.
As a QC Lead, you arent just completing tasks—you are ensuring our "Spotless Guarantee" is met across every site, every night.
Why Youll Love This Leadership Role:
- Ownership: You are the final authority on site cleanliness and safety.
- Variety & Independence: Travel between sites in a company vehicle; no two nights are the same.
- Full Benefits: Comprehensive Health, Dental, Vision, and Paid Time Off (PTO).
- Career Growth: Lead a rapidly expanding team in a fast-paced, high-demand industry.
What Youll Do (Key Responsibilities):
- Quality Assurance: Conduct rigorous inspections of indoor/outdoor areas, restrooms, and floors to ensure they meet DetailXPerts elite standards.
- Hands-On Leadership: Lead by example by performing general cleaning and maintenance (pressure washing fuel islands, floor care, window detailing, and sanitation).
- Team Coordination: Direct and mentor fellow cleaners to ensure all tasks are completed efficiently and safely.
- Operational Reporting: Complete and submit digital checklists, inventory sheets, and inspection reports (Word/Excel).
- Facility Security: Ensure all buildings are locked and secured after hours and proactively report any maintenance hazards.
- Client Excellence: Act as the face of the company, building trust and ensuring 100% customer satisfaction through exceptional service.
Requirements:
- Experience: At least 1–2 years of janitorial or commercial cleaning experience (Required). Experience in a lead or supervisory role is a plus.
- Technical Skills: Basic computer proficiency (Word/Excel) for administrative tasks and inventory management.
- Reliability: You must be dependable, punctual, and have a "get it done" attitude.
- Credentials: A valid drivers license with a reasonable record, reliable transportation to our hub, and the ability to pass a background check and drug screening.
Schedule & Pay:
- Shift: 5:00 PM to 12:00 AM (Monday–Friday + rotating weekends).
- Flexibility: Willingness to cover absences or assist with special projects as needed.
- Year-Round Work: Stable, consistent hours regardless of the season.
Job Types: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance