Coaching, Consulting, Customer Experience, Customer Retention/Renewal, Detail Oriented, English Language, Green Business, Housekeeping/Cleaning, Lead Generation, Leadership, Microsoft Office, Operations Management, Property Management, Quality Control, Revenue Growth
Job Description
Zen Home is a luxury, eco-friendly cleaning company serving high-end residences throughout NYC. We are known for our 5-Star service, attention to detail, and exceptional client experience.
We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving revenue growth and maintaining luxury service standards.
This is an active, field-based leadership role — not a desk job.
What You’ll Do
Lead & Develop a 5-Star Team
- Recruit, train, coach, and evaluate Cleaning Consultants
- Conduct Quality Control visits
- Improve team retention and performance
- Step in to assist with cleaning when needed
Drive Client Excellence
- Ensure every home meets Zen Home’s 5-Star standard
- Exceed client expectations
- Resolve concerns in real time
- Increase client retention
- Encourage 5-Star reviews
- Build relationships with bellmen, front desk staff, concierges, doormen, and building management
- Cultivate referral partnerships
Support Revenue Growth
- Improve scheduling efficiency
- Generate client referrals
- Encourage Cleaning Consultant–generated leads
- Assist with large job estimates
Field Requirements
- Comfortable using public transportation daily
- Willing to walk between 5–6 client job sites per day
- Comfortable working in all weather conditions
- Physically capable of assisting with cleaning tasks
Compensation
Base Salary: $50,000 + Weekly Revenue Bonuses:
**High performers can earn an additional $8K–$39K+ annually based on performance**
Qualifications
- 5+ years management experience (hospitality preferred)
- Strong leadership and coaching skills
- Comfortable working in the field daily
- Familiar with Microsoft Office and scheduling apps
- Knowledge of NYC transit system
- Professional-level English communication
Company Description
Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.
Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.