Quality Assurance w FL

Shift

Pay: $21.00/hour plus $1.50/hour Shift Differential                                       

Shift: 2nd Shift Monday-Friday, 3pm-11:30pm                                               

Location: Westpoint Blvd

Position Summary

The Quality Assurance with Forklift role is responsible for utilizing SAP or the designated Warehouse Management System (WMS), along with all available systems and databases, to research and reconcile discrepancies within a specific department. Discrepancies must be resolved accurately and in a timely manner to meet SLA requirements for time in facility. This position supports quality, compliance, customer satisfaction, and continuous improvement initiatives while maintaining safe forklift operation and adherence to warehouse standards.

Primary Responsibilities

• Researches and resolves discrepancies accurately using all available resources and systems.
• Maintains the flow of discrepant product by resolving issues in FIFO or prioritization order.
• Communicates repetitive errors, trends, and concerns to the Quality Supervisor or Manager.
• Ensures quality metrics are captured, analyzed, and communicated to management for improvement.
• Supports data collection for regulatory reporting and assists in developing reports and assessment tools to verify compliance.
• Maintains positive customer relationships by responding to inquiries courteously and efficiently.
• Follows all company safety rules and regulations.
• Maintains Quality 5S standards throughout the work area.
• Provides feedback to management, including signs of dissatisfaction or recurring issues.
• Implements and promotes continuous improvement in warehouse and inventory functions using established quality processes (ISO, QMS, GMP, etc.).
• Understands and meets all customer quality goals.
• Participates in quality programs and project teams.
• Makes recommendations for continuous improvement of departmental processes and operating procedures.
• Performs other duties as assigned.

Education & Experience

• High School Diploma or GED required.
• Minimum of 2 years of relevant experience.
• Ability to operate powered material handling equipment, including electric pallet jacks and forklifts.
• 2--4 years of warehouse experience preferred, including computer and WMS skills.
• Effective communication skills and strong PC proficiency.
• Customer service--driven mindset.
• Strong team player with the ability to collaborate across departments.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact

FSC.TalentAcquisition@fedex.com

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job‑related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.