QUALITY ASSURANCE \u0026 COMPLIANCE COORDINATOR

Location: Abraxas Academy

Morgantown, PA 19543

Salary: $50,000 - $60,000 Annually 

Reports To: Quality & Compliance Specialist

Position Summary

The Quality & Compliance Coordinator plays a critical role in supporting audit readiness, regulatory compliance, and continuous quality improvement across Pennsylvania-based juvenile justice and residential programs. This position assists in monitoring program operations, reviewing documentation, and identifying potential risks to ensure compliance with state regulations, licensing standards, and contractual requirements governing youth serving facilities.

Working under the direction of the Quality and Compliance Specialist, the Coordinator helps ensure that the programs maintain high standards of care, documentation integrity, and operational accountability while supporting a culture of continuous improvement.

Essential Responsibilities

Auditing and Monitoring

• Conduct routine internal audits of client records, incident documentation, program files, and other required documentation to assess compliance with agency standards and applicable regulations
• Review documentation for accuracy, completeness, timeliness, and consistency
• Monitor adherence to internal policies, procedures, licensing requirements, contractual obligations, and other regulatory standards
• Assist with preparation for internal and external audits, inspections, licensing reviews, and other compliance-related activities
• Prepare audit materials for review, including locating records, organizing documentation, scanning files, and completing required audit tools or forms
• Identify trends, gaps, concerns, or potential compliance risks and escalate findings to the Quality & Compliance Specialist
• Travel to program sites as needed to conduct on-site audits and monitoring activities

• Collect, review, organize, and maintain documents related to quality, compliance, and audit activity
• Track audit findings, corrective action items, deadlines, and follow-up activities
• Maintain audit logs, monitoring tools, and other compliance tracking systems
• Obtain and compile data to support routine reporting, trend analysis, and quality improvement efforts
• Assist with data entry and maintenance in electronic records, spreadsheets, and other reporting tools

• Participate in data analysis and quality improvement activities designed to strengthen compliance and operational performance
• Track trends across programs to help identify training needs, recurring documentation issues, and areas requiring additional oversight
• Flag compliance risks early and provide concise summaries for leadership review
• Provide clear verbal and written updates to the Quality & Compliance Specialist
• Prepare concise bi-weekly status summaries for the Director or other designated leadership

• Maintain confidentiality of client, personnel, and organizational information
• Communicate professionally and effectively with staff, leadership, and external reviewers as needed
• Participate in meetings, training activities, and other department initiatives as assigned
• Demonstrate professionalism, accountability, and adherence to agency policies and standards of conduct
• Perform other related duties as assigned

Minimum Education and Experience

• Associate or bachelor’s degree in social work, criminal justice, human services, business, or a related field
• Minimum of two years of experience in quality assurance, compliance, auditing, documentation review, or a related administrative role preferred
• Experience in juvenile justice, child welfare, behavioral health, residential treatment, or other regulated youth-serving environments strongly preferred
• Familiarity with Pennsylvania regulatory framework (e.g., PA DHS/OCYFS IL DHS DBHR) is a plus

• Strong attention to detail and organizational skills
• Ability to review records and identify missing, incomplete, inconsistent, or noncompliant documentation
• Ability to follow established procedures, manage multiple tasks, and meet deadlines
• Ability to identify patterns, trends, and areas of concern and communicate them clearly to supervisors
• Strong written and verbal communication skills
• Ability to work independently and accept direction and feedback
• Proficiency in Microsoft Word, Excel, Outlook, and electronic records systems
• Ability to manage sensitive and confidential information appropriately

• Must be at least 21 years of age
• Must possess a valid driver’s license
• Ability to travel to program sites as needed
• Ability to work within residential or secure program environments

This position is essential to ensuring the safety, accountability, and quality of services provided to youth. The Quality & Compliance Coordinator helps strengthen program performance, reduce risk, and support positive outcomes by ensuring that operations meet the highest standards of compliance and care.

Who We Are:

Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families. Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.

Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.

Benefits & Perks:

We provide a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support you – both at home and at work.

• Medical & Dental & Vision Insurance
• Flexible Spending Accounts
• Basic Life & Short-Term Disability Insurance
• 401(k) 
• Life Assistance Program (LAP)
• Tuition Assistance Program
• Paid Time Off (PTO) * Paid Holidays * Paid Training
• Advancement Opportunities

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. 

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

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