Quality Assurance Specialist (Storm Claims)
**role will be filled at appropriate level based on experience**
Do you pay great attention to detail, and have strong organizational and time management skills? Are you a team player with a positive "can-do" attitude? If so, this Quality Assurance Specialist opportunity could be a great fit for you!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, business, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do: As a Quality Assurance Specialist, you will review claim files to compare staff handling procedures to industry and company best practice guidelines and determine leakage within the claims process. You will also identify training needs, mentoring opportunities, process enhancements and employee performance evaluations needs that will impact coverage, loss ratio, and claims expenses.
What It Takes to Join Our Team:
·College degree or equivalent plus at least five years' underwriting or claims experience, or equivalent work experience required with a broad background in property casualty insurance.
·AINS, AIC, API, or AU designation preferred.
·Analytical, problem solving, decision-making and organizational skills required.
·Must keep current with claims or underwriting technologies/systems.
·Must keep up-to-date regarding legislation, statutes, rules/regulations, and case law for all eight states.
·A valid driver's license and satisfactory Motor Vehicle Records are required.
·Some travel is required (including overnight).
·Oral and written communication skills as appropriate to this position.