Quality Assurance Specialist Jobs in USA, AZ, Tempe | Rose International Job
Rose International
Tempe, AZ
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JOB DETAILS
SALARY
$19–$19 Per Hour
JOB TYPE
Temporary
SKILLS
Address Management, Analysis Skills, Auditing, Best Practices, Call Monitoring, Coaching, Communication Skills, Continuous Improvement, Documentation, Interpersonal Skills, Java IDE (Integrated Development Environments), Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Management, Quality Metrics, Quality Monitoring, Regulatory Compliance, SAP, Scorecarding, Support Documentation, Time Management
LOCATION
Tempe, AZ
POSTED
2 days ago
Only qualified Quality Assurance specialist candidates located near the Tempe AZ area to be considered due to the position requiring an onsite presence 4 days in office and 1 day remoteEducationBachelor’s Degree (BS) in Business Quality Management or related field preferred Required Experience2+ years of experience in quality assurance or similar role Prior quality assurance auditing or call/chat monitoring experience Experience evaluating performance against standards or scorecards Experience providing feedback or coaching to employees Ability to manage high volumes of work with accuracy and consistency Technical SkillsProficiency in Excel Windows 10 and Microsoft 365 Outlook Experience with Microsoft Forms PowerPoint and data tracking/reporting Proficiency with quality monitoring tools Soft SkillsAttention to detail Communication skills Coaching and feedback delivery Time management and self starter mentality Collaboration Analytical thinking Adaptability Accountability Strong analytical and problem-solving skills Excellent interpersonal skills Preferred Technical SkillsExperience with SAP JDE and i5 HighRadius experience is a plus Knowledge of regulatory compliance standards and best practices Preferred ExperienceExposure to process improvement or documentation practices ResponsibilitiesComplete QA evaluations using MS Forms Track results in the QA tracker Communicate outcomes to agents and supervisors Respond to questions and feedback related to evaluations Update weekly QA metrics Hold feedback sessions for agents below target Support QA documentation and continuous improvement practices Monitor and evaluate interactions for adherence to quality standards Collaborate with training teams and management to address performance gaps Prepare detailed quality reports Identify opportunities for process improvement Public NotesHybrid role requiring 4 days onsite Monday through Friday schedule 7:30 AM – 4:30 PM AZ time High volume workload requiring accuracy and consistency Extension possible based on business need **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.