Quality Assurance Specialist II Compliance & Improvement
ServiceSource
Saint Louis, MO
Apply
JOB DETAILS
SKILLS
Corrective Action, Documentation, Needs Assessment, Quality Assurance, Quality Metrics, Root Cause Analysis, Test Plan/Schedule
LOCATION
Saint Louis, MO
POSTED
Today
ServiceSource is seeking a QA professional to interpret, build upon, and comply with quality assurance standards. The role involves maintaining complaint and nonconformance processing, documenting QA activities with audits, and developing testing protocols across all service lines.Strong root-cause analysis and corrective actions are required to ensure quality conformance. The candidate will identify training needs, review data for consistency with policies, and contribute to continuous quality#J-18808-Ljbffr