Job Title: Quality Assurance Specialist
Location: East Hartford, CT
Contract Duration: 3 months contract to hire
Pay Rate: $21.75/hr W2
Job Description:
The Quality Assurance Specialist supports the Quality Assurance Supervisor by conducting quality reviews across multiple functional areas to ensure accuracy, consistency, and continuous improvement. This role focuses on identifying trends, analyzing data, and implementing quality initiatives to enhance operational efficiency.
Key Responsibilities:
Perform quality reviews and assessments across functional areas.
Maintain a monthly quality score of 96% or higher.
Track and analyze quality trends and performance metrics.
Update and manage quality monitoring data systems.
Support process improvement and compliance initiatives.
Collaborate with cross-functional teams and provide feedback for training or corrective actions.
Prepare reports and documentation for leadership review.
Qualifications:
College degree preferred; experience in government or healthcare programs (Medicaid/CHIP) a plus.
Strong analytical, communication, and problem-solving skills.
Proficiency in MS Word, Excel, and Outlook.
Ability to work independently in a fast-paced environment while maintaining confidentiality.
Bilingual preferred; minimum typing speed 30 WPM.
Work Environment:
Office-based role; may require occasional overtime, evenings, or weekends.