Quality Assurance Specialist

Quality Assurance Specialist
Pay Rate: $21.75 per hour

Onsite

We are seeking a detail-oriented and analytical Quality Assurance Specialist to join a fast-paced operations team supporting healthcare and government service programs. This role is responsible for conducting quality reviews across multiple functional areas, identifying trends, ensuring compliance with established standards, and driving continuous improvement initiatives.

The ideal candidate will have strong organizational skills, excellent communication abilities, and the ability to work independently while maintaining accuracy and confidentiality. Experience in healthcare operations, Medicaid, CHIP, or public sector services is highly preferred.

Key Responsibilities

• Conduct quality reviews across multiple functional areas to ensure compliance with operational standards and procedures
• Perform objective, accurate, and concise quality assessments with a strong focus on continuous improvement
• Maintain quality performance standards, including a monthly quality score of 96% or higher and an approved challenge percentage below 5%
• Meet productivity standards for assigned functional areas
• Develop and maintain a strong understanding of all operational workflows and serve as a resource for program knowledge
• Identify trends, recurring issues, and opportunities for process improvement
• Update and maintain quality monitoring systems to track assessment data and reporting
• Assist with implementing and maintaining quality assurance processes, controls, and best practices
• Monitor and ensure staff complete required corrections from returned quality assessments
• Perform administrative tasks to support quality team objectives and business operations
• Support additional departments as needed
• Complete special projects and other duties as assigned

Qualifications

• Experience in government services, consumer services, healthcare operations, or health and human services preferred
• Public sector healthcare experience strongly preferred
• Medicaid and/or CHIP program experience is a plus
• Previous experience in quality assurance, compliance, auditing, or operational review preferred
• College degree preferred

Required Skills

• Strong verbal and written communication skills
• Excellent interpersonal skills and ability to work effectively within a team environment
• Strong analytical, organizational, time management, and problem-solving abilities
• Ability to produce accurate and high-quality work under deadlines
• Self-motivated with strong initiative and the ability to manage multiple priorities
• Comfortable working in a fast-paced environment with changing processes and guidelines
• Ability to work independently and maintain confidentiality regarding quality assessments
• Proficiency in Microsoft Word, Excel, and Outlook
• Minimum typing speed of 30 WPM
• Bilingual skills preferred
• Strong commitment to service, professionalism, and continuous improvement

Physical Requirements

• Regularly required to sit and perform computer-based work
• Occasionally required to stand, walk, bend, kneel, crouch, and lift up to 10 pounds
• Must have close vision, color vision, and the ability to adjust focus

Work Environment

• Office-based environment with a generally quiet setting
• Fast-paced workflow with changing priorities
• May require overtime, evening hours, and occasional weekend availability

This is an excellent opportunity for professionals who thrive in quality-focused environments and are passionate about improving processes, supporting operations, and delivering strong service outcomes.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.