Communication Skills, Interpersonal Skills, Mentoring, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Quality Assurance, Telephone Skills, Time Management, Training Program, Training/Teaching
Summary of Position
The Quality Assurance (QA) Specialist assists in implementing the quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements.
Essential Job Requirements
- Assists in developing and implementing QA and training programs
- Conducts QA reviews
- Assists in report preparation
- Conducts training sessions, either individually or in group settings
- Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements
- Regular and timely attendance
- Answer calls in queue as needed
- Other duties as assigned
Required Education
Associate Degree or equivalent years of experience
Required Experience
- Experience developing and monitoring QA programs is preferred
- Professional experience with the Microsoft Office Suite and other relevant programs
- Experience providing training one-on-one and in group settings
Work Arrangement
This is an on-site only position.
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YoungWilliams Child Support Services