Quality Assurance QA Lead - 1st Shift

About Dairy Farmers of America:

Dairy Farmers of America (DFA) is a farmer‑owned cooperative and one of the largest dairy companies in the world. We are committed to producing high‑quality dairy products while supporting our farmer‑owners, employees, and the communities where we live and work. Our people are the foundation of our success, and we value teamwork, integrity, safety, and continuous improvement.

At our Green Bay facility, we produce and package dairy and non‑dairy sauces, including queso, BBQ, icing, and marinara, for our customers across the country. Our team supports both refrigerated and shelf‑stable products that are made with a focus on quality, safety, and consistency.

Job Details:

• Competitive pay based on experience, education, and qualifications
• 1st Shift
• Overtime is required based on business and production needs and is typically planned and posted in advance
• Job Location: 1552 Lineville Road, Green Bay, WI 54313

Position Summary:

Coordinate daily laboratory and quality assurance activities to support the production of safe, high-quality products and compliance with food safety, customer, regulatory, and company requirements. Provide training, guidance, and technical support to laboratory and quality personnel while serving as a lead resource for laboratory operations and quality programs. Perform laboratory testing, environmental monitoring, quality verification, and documentation activities to produce accurate and timely results. Support investigations, audits, and corrective actions to maintain the highest standards of food safety and product quality.

Job Duties and Responsibilities:

• Coordinate daily laboratory and quality assurance activities by assigning work, monitoring testing accuracy and efficiency, conducting work area inspections, resolving escalated issues, and providing input on employee development and performance management
• Lead, train, mentor, and cross-train quality team members on laboratory methods, quality programs, CCP verification and calibration activities, GMPs, food safety requirements, and quality procedures while fostering a strong food safety and quality culture
• Perform laboratory testing, environmental monitoring, quality control activities, equipment calibrations, maintenance coordination, and troubleshooting to support product quality and regulatory compliance
• Monitor product quality, review test results and quality trends, investigate non-conformances and out-of-specification conditions, collaborate with production teams on root cause analysis, and implement corrective actions to address deviations
• Administer product hold and release programs, product retention and shelf-life programs, and verification activities to support the production of safe, high-quality products
• Conduct internal audits, facility verifications, inspections, and audit preparation activities while supporting customer, regulatory, and third-party audits and maintaining knowledge of applicable federal, state, customer, and company requirements
• Maintain accurate quality records, environmental monitoring data, and laboratory documentation; review findings, track corrective actions, and verify compliance with established procedures and recordkeeping requirements
• Review, revise, maintain, and develop SOPs, SSOPs, laboratory procedures, labels, supplier documentation, and operational documents to ensure accuracy, completeness, and compliance
• Support quality and operational initiatives by assisting with new item setup, special projects, new testing implementation, GMP compliance monitoring, sanitation program verification, workplace safety initiatives, and continuous improvement efforts
• Collaborate with production leadership and cross-functional teams to communicate quality expectations, resolve issues in a timely manner, maintain extensive product knowledge, and provide backup support for Quality Supervisor responsibilities, including off-shift and vacation coverage as needed
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required