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Quality Assurance Nurse

Integrated Resources, Inc

Jacksonville, Florida

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Call Centers, Claims Processing, Clinical Research, Customer Satisfaction, FDA Requirements, GMP (Good Manufacturing Practices), ISO (International Organization for Standardization), Information Technology & Information Systems, Medical Equipment, Medical Products, Nursing, Product Management, Product Testing, Quality Assurance, Quality Control, Regulations, Regulatory Requirements, Rehabilitation Nursing, Reimbursement, Resolve Customer Issues, Spanish Language, Systems Analysis, Training/Teaching
LOCATION
Jacksonville, Florida
POSTED
1 day ago
Quality Assurance NurseA Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.Job Description· Investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements.· Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction.· Provide education, product and service information while ensuring a satisfactory resolution.· Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims.· Be a facilitator of the importance of quality and compliance awareness for internal Colleagues.· Investigate complaints – Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements.Qualifications· A minimum of a BS/BA degree is preferred.· MUST speak Spanish.· A minimum of 5 years professional medical related experience is required.· Call center or medical device experience is highly preferred.· Experience working in a quality control environment is also preferred.

About the Company

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Integrated Resources, Inc