Quality Assurance Monitor

• $54,824.00 to $68,626.42/ Salary Per Year (depending on experience).

Quality Assurance Monitor Job Responsibilities:

• Works closely with QA Director to ensure compliance in Head Start systems, federal (HSPS, ADA, IDEA, OSHA), state (TX, WI, MO, Administrative Code), and local regulations, including policies/procedures and guidelines established by UMOS.
• Performs ongoing performance monitoring by reviewing and interpreting relevant data and reports and uses monitoring findings as a basis to recommend the development or modification of policies and procedures and/or staff trainings.
• Assist in the development of program and system policies and procedures with staff and management input and assists with program training.
• Prepare detailed reports on program strengths, areas for improvement, and compliance status, presenting outcomes to MSHS Director and VP of Early Care and Education.
• Analyzes performance data and uses it to identify trends and works with Quality Assurance Director and Program Directors in developing error prevention measures/practices.
• Serve as liaison between Management on Quality and training issues. Work in cooperation with Program Directors regarding audit findings, corrective action plans and program outcomes.
• Coordinate and oversee desk audits to ensure accurate database management system (DBMS) and Child Outcomes data and performs mock reviews with both staff and providers in preparation Head Start Reviews
• Assist the QA Director in recommending and implementing program requirements pertaining to compliance with Head Start regulations, including the annual Self-Assessment process, USDA monitoring, and the development of the quality improvement plans.
• Responsible for following up and verifying the accuracy of the Program Information report, ensuring that all compiled information is correct and up-to-date to ensure timely submittal to Office of Head Start
• Transforms data into actionable information and communicates performance improvement priorities and results using narrative and the appropriate data visualization methods.
• Conducts quality assurance reviews/audits and makes recommendations to management/leadership team based on findings.
• Serves as liaison between UMOS Administration and Program Directors/Managers on quality improvement issues, collaborating with affected staff members to correct negative findings and improve program management and service delivery.
• Analyzes and interprets federal, state, and local program policy pertaining to UMOS programs.
• Supports program management prior to funding source audits and ensures all requirements are in place; reviews audit results; and assists in preparing agency responses.
• Prepares correspondence and reports in response to funding source requirements/requests.
• Assist Quality Assurance Director to ensure integration of quality assurance and monitoring of program services being implemented across regions
• Attends meetings, conferences, workshops, and performs special projects and other related duties as assigned.

Quality Assurance Monitor Job Qualifications:

• Bachelor's degree in Early Childhood Education, Non-Profit Administration, or a related field (Master's preferred).
• Minimum three years of program oversight, including monitoring, evaluation, staff supervision, and training.
• Proven ability to analyze data, plan, coordinate, monitor, and report on program operations.
• Advanced computer proficiency using Microsoft Office Suite, including Excel, Word, Outlook, Teams, and Power Point.
• Strong observation, critical thinking, and problem-solving skills.
• Demonstrated ability to monitor service operations, implement and monitor policies, develop materials, provide technical assistance.
• Ability to work in partnership with colleagues, lead teams, problem-solve, and proactively manage projects to meet deadlines.
• Strong oral and written communication skills in English required, bilingual in Spanish preferred.
• Skilled in conducting training and informational sessions for small and large groups.
• Strong ability to manage multiple projects, meet deadlines, and maintain attention to detail.
• Able to respond productively to change and take on essential tasks as assigned.
• Valid driver's license, reliable transportation, insurance, and ability to travel 25% of the time, both interstate and intrastate, and work irregular hours.

Work Environment, Physical, and Sensory Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be considered to enable individuals with disabilities to perform these essential functions.

Physical Demands:

• Employees are frequently required to stand, walk, sit, and
• Use of fine and gross hand manipulation.
• Frequently required to communicate verbally and electronically with others to exchange information.
• Occasionally required to lift and /or move up to 20
• Frequently exposed to moderate temperature generally encountered in a controlled temperature environment.
• Noise level in this work is usually quiet to moderate.
• Must be able to travel to Head Start centers in all regions
• Interstate and Intrastate travel

Tools & Equipment Used: (Usage varies by position)

• Phones, computer system.
• Fax machine, copy machine, laminator, computer, calculator.
• Use first aid equipment, fire extinguisher.

Additional Eligibility Requirements:

Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.