Overview of the Position:
The Quality Assurance Manager is responsible to the General Manager for the overall operation of the quality assurance department of PHS/MWA and, as such, will have the final authority in the releasing to service of components. The Quality Assurance Manager ensures and maintains the quality system in accordance with 14 CFR requirements. Responsible to maintain all quality manuals, quality procedures training manuals, and technical documents in a current condition at all times. In addition, the Quality Assurance Manager is responsible for directing, planning and laying out the details of inspection standards, methods and procedures used by the company in complying with all applicable 14 CFR, manufacturer's specifications, recommendations, and customer specifications as applicable. The Quality Assurance Manager has the responsibility and authority to perform assigned tasks.
Essential Duties and Responsibilities:
Includes the following:
- Assist, supervise and direct all personnel assigned to the Quality departments for all divisions of the company.
- Ensure all quality documentation is being maintained and current per all applicable regulations.
- Maintain Repair Station Personnel Rosters and ensure compliance is maintained per applicable regulations.
- Ensure all technical data documentation is being maintained and current at all times.
- Assure periodic checks are made on all inspection tools, the calibration of precision test equipment used by the company and personal tools owned by technicians are maintained current.
- Assure the final acceptance of all incoming material, including raw materials, new parts, supplies and the airworthiness of articles on which work has been performed by a non-certificated sub-contractor.
- Ensure that the preliminary, hidden damage, in-process and final inspections of articles processed by the repair stations and record the results as outlined in the quality manuals are being accomplished.
- Oversee the proper tagging and identification of all parts and components as outlined in the quality manuals.
- Ensure that rejected and unserviceable items are handled in such a way as to prevent their use, as outlined in the quality manuals.
- Other duties may also be assigned.
Other Knowledge, Skills, and Abilities:
- Technical Ability - Minimum of 10 years experience. Be familiar with 14 CFR 145 requirements.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; is able to multi-task and be able to change priorities as required by customer driven demands.
- Quantity - Meets productivity standards as required; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment.
- Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Computer Skills: Proficient in use of Microsoft Word, Excel and Power Point.
Education and/or Experience:
10 years of related experience or some combination of education and experience is possible depending on experience.
Other Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills:
Ability to read and interpret federal regulations, quality manuals, quality procedures, customer, engineering drawings, manufacturer's maintenance manuals and sketches as required. Additional documents such as safety rules and procedure manuals as required.
Must have the ability to write quality manuals, quality procedures, training manuals, and routine procedures and correspondence when required.
Mathematical Skills:
Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands and Work Environment:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.
- Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 25 pounds.
- Is regularly required to sit and use hands to finger, handle, or feel.
- Is frequently required to talk or listen.
- Works in moderate noise levels.