Quality Assurance Manager (QAM)

Location: Clarksburg, WV (Primary) | Winchester, VA (Occasional)

Status: Contingent Upon Award

Travel: Yes (Quarterly between sites; Travel Reimbursed)
Clearance Requirement: Active TS/SCI with CI Polygraph (Required)

Position Overview:

Synertex LLC is seeking a highly experienced Quality Assurance Manager is required to support a large-scale, high-tempo government records and information operations program. The QAM is responsible for leading all quality assurance and quality management functions within a production-driven operational environment governed by strict performance metrics, quality thresholds, and compliance frameworks.

This role ensures end-to-end quality control, process compliance, inspection rigor, and continuous improvement across all operational workflows supporting mission-critical information processing activities.

RESPONSIBILITIES:

Quality Assurance Program Leadership:

• Lead all Quality Assurance and Quality Management activities across contract operations
• Develop, implement, and maintain Quality Control Plans aligned with contractual performance requirements
• Ensure compliance with defined Acceptable Quality Level (AQL) thresholds
• Design and execute QA surveillance methodologies

Inspection, Compliance & Metrics Management:

• Conduct statistical sampling and quality inspection activities
• Maintain AQL tracking systems and quality performance reporting dashboards
• Ensure compliance with applicable privacy, security, and data handling regulations
• Monitor operational outputs for accuracy, completeness, and adherence to procedures

Root Cause & Process Improvement:

• Lead root cause analysis and corrective action development
• Identify performance gaps and implement corrective and preventive actions
• Drive continuous process improvement using Lean and Six Sigma methodologies
• Support organizational process maturity initiatives

Contract & Stakeholder Support:

• Interface with government QA and oversight representatives as required
• Ensure alignment of QA processes with contractual requirements and quality frameworks
• Provide QA input into operational and program leadership decisions

REQUIREMENTS:

• Active Top Secret clearance with CI Polygraph (required)
• Bachelor's degree required (BS/BA required)
• Master's degree preferred (MS/MA)
• Minimum 7+ years of Quality Assurance or Quality Management experience
• Demonstrated QA leadership on performance-based or production-driven contracts
• Experience supporting high AQL (95%+) performance environments
• Experience with contract quality assurance surveillance frameworks

Required Technical Experience:

• Quality Control Plan development
• Statistical sampling methodologies
• Root cause analysis and corrective action development
• Privacy and controlled information handling compliance
• AQL tracking and performance reporting systems
• QA surveillance design and execution

PREFERRED EXPERIENCE:

• Experience with process maturity models (e.g., CMMI Level 3 or higher)
• Lean Six Sigma certification or facilitation experience
• Experience developing QA plans aligned to government performance requirements
• Experience in high-volume operational or records processing environments

CERTIFICATIONS (Preferred):

• Lean Six Sigma Black Belt
• ASQ CMQ/OE
• ISO 9001 Lead Auditor
• CMMI-related certifications or assessment experience