Quality Assurance Manager I

The QA Manager I role has a national salary range of $85,000 - $150,000. DHL Supply Chain offers multiple benefits, including:

Medical Dental Vision Prescription Discounted Stock Purchase General Bonus Plan and a generous PTO policy.

Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?

Job Description

Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site, multiple sites, and/or single or multiple customers. Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the sites. Proactive liaison with customer for quality assurance across sites. Develop, manage, and oversee site quality resources. Support global and cross-sector Quality and Regulatory initiatives as required. Support validated processes as applicable for regulated hardware equipment and software systems.

Key Responsibilities

• Oversee the maintenance and continuous improvement of the overall quality system, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures, work instructions.
• Oversee the licenses, permits, and registrations process.
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract, OSA, QAA, TA, and customer requirements as applicable, reporting the results to executive management.
• Ensure that systems and equipment are validated if applicable and change control processes maintained.

Additional Responsibilities

• Hire, train, and develop quality associates.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Work in coordination with the continuous improvement team to focus and direct continuous improvement activities, workshops.
• Review and provide recommendations on regulatory, customer, and 3rd-party audits.
• Review and identify trends within the quality assurance metrics for the organization.
• Primary customer contact for QA-related issues, initiatives as needed.
• Develop, distribute, and maintain regular management reports.
• Manage site suppliers and prepare, receive, and act on audits.
• Provide Business Development support and represent DHL in customer events and meetings as required.

Requirements

• Bachelors Degree or equivalent, 4 years of work experience required.
• Certification related to quality control preferred.
• 3 years of experience in a regulated environment or ISO 9001 compliant or certified required.
• 1 year of supervisory or management experience required.
• Manufacturing, Food, Life Sciences, or 3PL Industry experience required.
• Participation in successful standards organization registration in a complex environment.
• Supervising or implementing quality control programs.
• Knowledge of regulations such as FDA, GxPs, ATF, DEA, etc.
• Administrator of training in compliance to regulated standards.
• People development, people management, process development.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self-management.
• Problem-solving.
• Project management.
• Presenting.
• Report creation.
• Solution execution.

Our Organization

Our Organization is an equal opportunity employer.