Quality Assurance Manager

Basic Qualifications:

Education: Bachelor’s Degree (or 3+ years of equivalent QA experience).

Experience:

• 3+ years in Quality Management for major IT healthcare systems development.
• 3+ years in Healthcare Insurance IT software/systems implementations.
• Technical Proficiency: Hands-on experience with commercial rules engines and their orchestration layers.
  
  

Preferred Skills:

• Master’s Degree.
• Direct experience with Medicaid eligibility systems or business operations.
• In-depth understanding of MITA (Medicaid Information Technology Architecture) and MECT (Medicaid Enterprise Certification Toolkit).
• Experience managing outsourced IT development projects

Location & Residency Requirements:

• Onsite Schedule: This position requires an initial 30–90 day period of being fully onsite. After this period, the role transitions to a Hybrid schedule (3 days onsite, 2 days remote) at the manager's discretion.
• Residency: Candidates must be current South Carolina residents or be willing to relocate to SC at their own expense prior to the start date.

• Quality Governance: Implement methodologies to ensure process conformance and validate deliverables against requirements using a Requirements Traceability Matrix (RTM).
• Standards & Compliance: Assist in developing technical metrics aligned with CMS and "MITA-Mature" Medicaid Information Systems standards.
• Process Analysis: Document and analyze agency business processes and data relationships to recommend continuous improvements.
• Requirements Management: Lead change control, version control, and status reporting. Provide expert interpretation of requirements for test teams.
• Risk Management: Proactively identify project risks and implement resolution techniques (mitigation, transference, avoidance, or acceptance).
• Testing Oversight: Consolidate defect tracking efforts, develop testing protocols, and lead User Acceptance Testing (UAT) activity reporting.
• Certification Support: Support activities required to gain system certification from state and federal partners.
• Stakeholder Engagement: Act as a liaison between vendors, state/federal agencies, and other key stakeholders.