Quality Assurance Call Center Analyst

The Steak n Shake Company

San Antonio, TX

JOB DETAILS
SKILLS
Analysis Skills, Bitcoin, Business Analysis, Call Center Evaluation, Continuous Improvement, Cross-Functional, Data Analysis, Data Quality, Data Sets, Data Structures, Detail Oriented, Documentation, Economics, Financial Operations, Financial Reporting, Food Quality, Food Services, Forecasting, Functional Analysis, Internal Audit, Leadership, Market Analysis, Mathematics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operational Support, Performance Analysis, Performance Management, Performance Metrics, Physics, Problem Solving Skills, Quality Assurance, Reporting Dashboards, Reporting Skills, SQL (Structured Query Language), Sales Forecasting, Scorecarding, Statistics, Technical Leadership, Technical Operations, Trend Analysis, Workflow Analysis
LOCATION
San Antonio, TX
POSTED
30+ days ago

Analyst I Quality Assurance Center | Data & Insights

Purpose & Impact

The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across Steak 'n Shake. This role sits at the intersection of data, technology, and operations-supporting the transformation of financial and operational data into insights that improve performance, consistency, and quality at scale. This is a growth-oriented role for someone eager to build strong analytical foundations, develop modern reporting capabilities, and learn how data informs real-world business decisions in a fast-paced environment.

What You'll Do

• Support the development and maintenance of recurring and ad-hoc reports that combine financial, operational, and performance data • Review, reconcile, and validate datasets to ensure accuracy and consistency • Assist in building and monitoring key performance indicators (KPIs), dashboards, and scorecards used by leadership and cross-functional teams • Analyze historical and current data to identify trends, variances, and performance drivers • Support forecasting models, projections, and scenario analyses used for planning and decision-making • Translate analytical findings into clear summaries and visual presentations for stakeholders • Partner with cross-functional teams to support data-driven initiatives and reporting needs • Contribute to continuous improvement by helping improve data structure, documentation, and analytical workflows • Assist with internal audits, data validation, and quality assurance activities • Participate in special projects such as sales forecasting, wage and labor market analysis, and store-level optimization

What You Bring

• Bachelor's degree in Mathematics, Statistics, Engineering, Physics, Quantitative Economics, or a related analytical discipline • 1-3 years of experience in data analysis, business analytics, or a similar quantitative role (internships and relevant project work considered) • Working knowledge of SQL preferred; exposure to analytical or statistical techniques is a plus • Strong proficiency in Microsoft Excel for analysis and modeling • Familiarity with Microsoft Word, PowerPoint, and Outlook for communication and presentation • Strong attention to detail with solid analytical, organizational, and problem-solving skills • Comfortable working in a dynamic environment with evolving priorities • Demonstrates curiosity, humility, and a desire to learn and grow • Passionate about using data and technology to drive better outcomes

Why Join This Team

The Quality Assurance Center is building modern, insight-driven capabilities that help a national brand operate smarter every day. As an Analyst I, you'll gain hands-on experience working with real business data, learn from experienced analysts, and build skills that prepare you for advanced analytics and leadership roles.

About Steak n Shake

Steak 'n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.

About the Company

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The Steak n Shake Company

Steak ‘n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak ‘n Shake’s founder, pioneered the concept of premium burgers and milk shakes.

For over 80 years, the company’s name has been symbolic of its heritage. The word “steak” stood for STEAKBURGER. The term “shake” stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, “In Sight It Must Be Right.”

After 80 years, we are continuing Steak n Shake’s tradition of serving the country’s best, freshest, and tastiest burgers and shakes.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1934