Quality Assurance

Bhupendra.Chopade@generistek.com

• The Quality Assurance (QA) Architect & Manager oversees the full QA lifecycle for Atlanta Information Management’s (AIM) enterprise applications, ensuring that all software and infrastructure projects meet organizational requirements, function reliably, and provide a high-quality user experience.
• This role leads testing strategy, QA team performance, and the development of scalable quality frameworks.
• Responsibilities include defining testing standards, architecting automation strategies, and ensuring alignment with organizational and end-user expectations across all of AIM’s initiatives. 

• Provide management of the full QA lifecycle, ensuring consistent quality across proprietary and enterprise systems. 
• Lead and oversee User Acceptance Testing (UAT) cycles to ensure solutions meet business expectations and improve employee processes. 
• Documentation services including Test Plans, Regression Testing, and Smoke Testing. 
• Facilitate all testing phases and ensure results are documented and tracked accurately. 
• Certify the functionality, reliability, accessibility, and performance of production applications. 
• Automate regression tests using repeatable, scalable scripts. 
• Ensure all projects meet client team expectations and align with requirements. 
• Perform verification activities on web-based proprietary software to ensure ongoing product quality. 
• Assign, schedule, and oversee daily activities of QA team members. 
• Delegate appropriately based on skill sets and responsibilities. 
• Promote and foster an environment that proactively supports change, innovation, and continuous improvement. 
• Review and analyze team workload before making assignments and project decisions. 
• Infuse a learning culture and drive continual improvement within the QA team. 
• Hold staff accountable with clear direction and measurable objectives. 
• Engage employees in ongoing performance conversations. 
• Empower team members to meet project objectives and customer expectations. 
• Coordinate with AIM Management and HR on personnel matters such as development, performance, and discipline. 
• Develop training programs for all QA positions to support skill growth and cross-training. 

• Manage enterprise application projects and priorities in collaboration with other division managers. 
• Review and develop cross-divisional project schedules. 
• Develop and maintain processes, procedures, and policies as appropriate. 
• Recommend strategic technology or business system changes to the CIO and leadership teams. 
• Contribute to short- and long-term strategic planning for the IT Department. 
• Manage and administer service level agreements (SLAs) with business clients. 
• Share responsibility for major IT governance processes such as Change Management, Release Management, and Request Management. 
• Establish and enforce technical standards related to database, server, desktop, development, and other environments. 
• Ensure customer service experience and communication with stakeholders remain a top priority. 
• Recommend and manage assigned budgets, including capital project budgets. 
• Monitor performance to ensure city funds are managed responsibly and transparently. 
• Oversee and strengthen relationships between the Enterprise Applications Team and business stakeholders. 
• Lead the selection, design, integration, and operation of enterprise applications and business software solutions across the city. 

• Define QA architectural standards and frameworks, including test data management, test environment management, and automation architecture. 
• Evaluate and implement modern QA tools, technologies, and platforms to increase efficiency and automation maturity. 
• Establish KPIs, dashboards, and quality metrics to monitor product quality, team performance, and release readiness.  
• Conduct root-cause analysis (RCA) for defects and production issues, ensuring long-term corrective actions. 
• Ensure compliance with security, accessibility/ADA, data governance, and regulatory requirements. 

• Ability to consistently meet deadlines and manage competing priorities. 
• Experience working on software development teams and within modern SDLC frameworks. 
• Excellent soft skills, including communication, collaboration, and conflict resolution. 
• Familiarity with ERP processes and enterprise application ecosystems. 
• Programming skills sufficient for creating automated tests in various languages. 
• Knowledge of Agile Testing principles and the full SDLC framework. 
• Cross-browser and cross-platform testing experience. 
• Experience with tools such as SOAP-UI, Test IM, Selenium, Appium, Cypress, Browser Stack, Percy, and related platforms. 
• Strong understanding of CI/CD pipelines and how automated testing integrates with DevOps workflows. 
• Ability to mentor QA engineers and interns, develop technical career paths, and conduct skills assessments. 
• Strong analytical and architectural thinking skills, especially in evaluating risk, complexity, and scalability 

• Bachelor’s degree in Computer Science or equivalent work experience in Information Technology, Business, Public Administration, or related field. 
• 5 years of progressively responsible experience in enterprise applications, including at least 2 years in Project Management or equivalent leadership roles. 
• Proficiency with MS Office, MS Project, MS Visio, and MS SharePoint. 
• Strong written and verbal communication skills. 
• Understanding of QA methodologies, lifecycle, and processes. 
• Experience with Software Engineering, Information Systems, or relevant technical disciplines. 
• Strong knowledge of application development methodologies and implementation. 
• Experience managing the full Software Development Life Cycle (SDLC). 
• Experience leading or architecting QA automation frameworks at enterprise scale. 

• Project Management Professional (PMP) 
• Certified Scrum Master (CSM) 
• Business Analytics Certification 
• Full-Stack Development Certification 
• Certification in DevOps, Cloud Architecture, or Automation Tools 

Bhupendra.Chopade@generistek.com