Quality Assurance and Training Coordinator

Frederick County Government

Frederick, MD

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JOB DETAILS

SALARY

$33.49–$56.93 Per Hour

SKILLS

Calendar Management, Childcare, Chiropractic, Co-Payments, Communication Skills, Community and Social Services, Corrective Action, Data Analysis, Data Collection, Data Management, Dental Insurance, Developmental Disabilities, Diversity, Emergency Care, Employee Benefits, Employee Orientation, English Language, Flexible Spending Accounts, Government, Health Department, Health Insurance, Health Maintenance Organization (HMO), Health Plan, Healthcare, Healthcare Quality, Hospital, Human Resources, Investigative Reports, Legal, Licensing, Life Insurance, Local Government, Maintain Compliance, Mentoring, Microsoft Office, Military, Operational Support, Organizational Skills, Performance Analysis, Physical Demands, Preferred Provider Organization (PPO), Prescription Drugs, Presentation/Verbal Skills, Primary Care, Production Control, Psychiatry and Mental Health, Qualitative Analysis, Quality Assurance, Quality Assurance Methodology, Quality Management, Record Keeping, Records Management, Regulations, Regulatory Compliance, Reporting Skills, Retirement Plan, Sales Management, Social Work, Staff Training, State Government, Status Reports, Technical Writing, Training Program, Training/Teaching, Travel Planning, Tuition Fees, Urgent Care, Willing to Travel, Writing Skills

LOCATION

Frederick, MD

POSTED

3 days ago

Quality Assurance and Training Coordinator

Salary

$33.49 - $56.93 Hourly

Location

Aging & Independence - Frederick, MD

Job Type

Full-time Regular

Job Number

FY27-00027

Department

Aging & Independence

Opening Date

07/24/2026

Closing Date

8/7/2026 4:00 PM Eastern

FLSA

Non-Exempt

Description
Benefits
Questions

JOB INFORMATION

Non-exempt (compensatory and/or overtime eligible); full-time; 40 hours worked per week; Monday-Friday, 8:00 a.m.-5:00 p.m.; full benefits

This position serves as manager of client records, ensuring complete and accurate case records are maintained and conduct activities necessary to monitor and ensure on-going compliance with regulatory and accrediting standards while promoting the missions of the Division of Aging and Independence and Frederick County. Supervision is received by the Director of the Division of Aging and Independence.

Please note that the upper pay range reflected in the job posting reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
Vesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Monitors compliance with applicable regulatory standards such as the Developmental Disabilities Administration, the Maryland Department of Health/Office of Health Care Quality and the Maryland Department of Aging
Coordinates and oversees staff training to ensure regulatory compliance. Maintains staff training records
Oversees the Division's record retention policy and schedule
Coordinates preparation for yearly and quarterly program monitoring and licensing surveys and supports activities during the reviews; maintains copies of licenses required by state and local governments
Facilitates development of corrective action plans in response to external surveys and submits completed plans to required internal and external parties
Monitors implementation of corrective action plans and provides status reports
Conducts internal investigations into all serious reportable incidents and produces the Agency Investigation Report
In coordination with staff, notifies Department of Social Services, police, and all licensing entities of allegations of abuse or neglect, coordinates investigations with external agencies
Coordinates and carries out the activities of the Standing Committee
Serves as the primary resource on licensing information, tracking all updates and interpretations. Updates the managerial team at scheduled meetings on the licensing status, state of compliance, and any anticipated changes in regulations
Ensures maintenance of client records in accordance with licensing standards. Implements protocols related to access to, and release of, client records; tracks external release of information
Conducts quantitative client record audits as described in corresponding policy and procedure; receives monthly quantitative client record audits from others indicated in policy and oversees production of aggregate deficiency reports; distributes deficiency reports to management team and facilitates development of corrective action plans; monitors implementation of corrective action plan and reports on status of actions to the Director
Receives and maintains copies of all incident reports. Oversees development of aggregate data report of all incident reports. Presents data to management team
Receives all reports of alleged abuse or neglect and conducts internal investigations into such reports. Prepares report of investigation findings and recommendations for corrective action. Communicates investigations status and findings
Acts as an objective party, independent of program staff, to hear concerns about alleged rights violations for client. Investigates these concerns and facilitates resolution
Ensures the rights of the program participants are upheld
Maintain training database documenting training compliance
Assists with new staff orientation and mentoring/job shadowing

To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employees position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

QUALIFICATIONS AND REQUIREMENTS

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Bachelor's degree in human services, education, or related field
Minimum of 3 years of experience in quality improvement, assurance, training administration, training development, or related field

Substitutions for the above-listed required education and experience are an Associate's Degree with 5 years experience as described above.

KNOWLEDGE, SKILLS AND ABILITIES

A successful incumbent operating in this role displays the following:

Knowledge of disability and senior related programs and services
Knowledge of compliance regulation and standards
Knowledge of licensing and accreditation processes
Knowledge of record maintenance
Knowledge of quality assurance practices and surveys
Knowledge of basic qualitative audit analysis
Knowledge of data gathering and reporting
Knowledge of incident reporting and investigation procedures
Skilled in data gathering and analysis
Skilled in technical report writing
Skilled in case note preparation for client files
Skilled in written and oral communication
Skilled in Microsoft Office 360 and other software applications
Skilled in managing client records
Skilled in communicating with external agencies
Ability to present workshops and trainings to Division staff in a large and/or small group setting in an effort to convey information and provide education in an understandable, retainable format
Ability to interpret and apply complex regulatory standards
Ability to conduct abuse investigations
Ability to monitor program performance and recommend corrective actions
Ability to coordinate training, surveys, and other quality assurance actions
Ability to work with Office of Health Care Quality, Maryland Department of Health and Developmental Disabilities Administration
Ability to maintain County authorized driving privileges
Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time-sensitive situations
Strong and effective spoken and written (English) communication skills, including the ability to make public presentations
Discretion and good judgement in dealing with confidential and sensitive information

PREFERENCE MAY BE GIVEN FOR:

Experience working with aging populations and/or individuals with Intellectual and Developmental Disabilities (I/DD)
Experience working with regulatory or oversight bodies such as OHCQ, MDH, and DDA
Experience with quality assurance, quality improvement, or compliance monitoring
Experience developing or delivering staff training programs
Experience overseeing record retention practices

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

While working in this position, the employee is required to constantly sit, reach, and perform repetitive motions; frequently walk.
While working in this position, the employee is required to constantly work indoors and frequently work outdoors

ADDITIONAL INFORMATION / EXAMINATION PROCESS

Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time sensitive situations
Available for varied working hours as needed to accommodate meetings and other commitments
May be scheduled to work during an emergency to support County operations

KIND OF EXAMINATION (may include):

An evaluation of training and experience
One or more interviews
A pre-employment fingerprint supported background investigation

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov

Retirement Plan:

A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.

Health Insurance:

County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.

Dental Insurance:

Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employees completion of 30 days of active employment

NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.

Flexible Spending Accounts:

The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $3,400 per year for Health Care Spending and $7,500 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors services, and eyeglasses / contact lenses.

Life Insurance:

Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Supplemental Life Insurance is also offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, their spouse, and their dependents.

Savings Plan - Deferred Compensation:

The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employees direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Contribution maximums are set each year by the IRS.

Educational Reimbursement Program:

County employees who have successfully passed their probationary period may apply for education reimbursement for courses that can improve or develop an employees capabilities related to their current job or for a promotional opportunity within Frederick County Government. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesnt remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.

Employee Assistance Program:

This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related issue or concern.

Leave

Annual Leave - Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year

0 - 2 years 11 days

2 - 10 years 17 days

10 + years 24 days

Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.

Sick Leave may also be used for illness of an employees child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.

NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.

Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, and Military.

Holidays:

The County observes 10 holidays every year and 11 are observed on years of General Elections.

For additional information on Frederick County Governments benefits package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.

All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013.

Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state "see resume" as your response, your application may not be considered further.

I have read and acknowledge the above instructions.

Which best describes your level of education?

Less than a Associates degree received
Associates degree received
Bachelors or advanced degree received

In the text box below, please enter the field of study for the degree you earned.

How many years in quality improvement, assurance, training administration, training development, or related field do you have?

Less than 3 years of work experience
3 years of work experience
4 years of work experience
5 or more years of work experience

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be considered further.

Do you have experience working with aging populations and/or individuals with Intellectual and Developmental Disabilities (I/DD)?

Do you have experience working with regulatory or oversight bodies such as OHCQ, MDH, and DDA?

Do you have work experience with quality assurance, quality improvement, or compliance monitoring?

Do you have work experience developing or delivering staff training programs?

Do you have work experience overseeing record retention practices?

Required Question

Employer Frederick County Government

Address 12 East Church Street

Frederick, Maryland, 21701

Phone 301-600-1070

Website http://www.FrederickCountymd.gov/jobs

Quality Assurance and Training Coordinator

Frederick County Government

Frederick, MD

About the Company

Frederick County Government

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