Quality Assurance Analyst

POSITION SUMMARY:

The Operations Quality Assurance Analyst role supports Operations Group units including Loan Services/Operations, Trade Finance, Treasury Operations, Operations Support, Wire Transfer, and Retail Banking Group and other special projects as assigned.

ESSENTIAL FUNCTIONS:

Area #1 (100%)

• Perform and document quality assurance reviews in accordance with the Branch and Banking Operations Quality Assurance Programs
• Test and evaluate the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyze business and/or system changes to determine impact, identify and assess risk issues
• Evaluate the design of key controls identified and provide control enhancement recommendations as appropriate
• Facilitate open/direct discussions with business areas to identify key risks within the control environment through risk self-assessment
• Review internal policies and procedures and existing laws, rules and regulations to determine applicable compliance and the adequacy of underlying internal control
• Write accurate, clear and easy to follow QA documentation (clearly describe the work flows, the scope of QA work performed, results of test work, and any control or compliance deficiencies noted) while retaining easy to follow work papers and support
• Evaluate the adequacy of management responses to findings and recommendations resulted from internal and external testing groups (i.e. QA, Internal Audit, Risk Management, third-party consultants) and follow up on corrective action plans, up to and including validating process changes
• Monitor and track findings and outstanding issues, perform remediation testing as needed, and review updated procedures associated with exceptions/corrective actions
• Builds, develops, and maintain relationships with the business and internal control partners (Audit, Risk & Compliance) to facilitate collaboration between all lines of defense for testing
• Clearly and concisely communicate QA progress verbally and via written emails, memos and tracking reports
• Assign, track, and review completed risk self-assessments for Banking Operations to ensure proper risk identification and mitigation
• Operate with little supervision while developing and maintaining effective working relationships with business units, branch management, and team members
• Maintain comprehensive knowledge of the bank's systems, products and services applicable to support Quality Assurance reviews and questions.

OTHER RESPONSIBILITIES:

• May attend and present information at management meetings, as well as support training initiatives for self and other business units
• Executing on special projects and other assignments as assigned by management

Education, Experience and Skills Required:

• Bachelor Degree in Business, Accounting or Finance or equivalent experience

• Minimum 3 years of experience in commercial or retail banking, and strong back office operations understanding, management or supervisory experience a plus

• Knowledge of banking operations, including but not limited to origination, servicing, processing, and related laws and regulations, etc.

• Strong analytical ability to solve problems and make sound decisions

• Ability to work independently and as a team when collaboration is needed

• Strong verbal and written communication skills

• Advanced experience with Microsoft suite of office products, including Word, Excel, PowerPoint and Outlook

• Must be detail oriented with strong organizational skills

• Must be able to adapt and work in a fast paced environment with sensitive deadlines and handle multiple tasks simultaneously

• Adhere to policy and procedures and attendance requirements

• Traveling required with occasional overnights and/or for several days

• Available to work overtime as needed

PHYSICAL DEMANDS:

• Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less.

COMMUNICATION DEMANDS:

• Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

WORK ENVIRONMENT:

• Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Traveling is required.

COMPENSATION:

The base pay range for this position is USD $70,000.00/Yr. - USD $90,000.00/Yr plus full benefits. Exact offer will be determined based on job-related knowledge, skills, experience, and location.