Quality Assurance Analyst III - Salesforce

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

• Test new Salesforce Financial Services Cloud development, including custom objects, Flows, Lightning components, OmniStudio Scripts and Flexcards, and configuration changes.
• Develop and execute comprehensive test plans and test cases for enhancements, defects, and system changes.
• Perform functional, regression, integration, and end-to-end testing across multiple Salesforce environments.
• Validate complex business processes supporting financial services use cases.
• Support Salesforce release cycles, ensuring testing is completed and acceptance criteria are met prior to deployment.
• Identify, document, and track defects with clear reproduction steps and business impact.
• Partner with Developers, Business Analysts, Product Owners, and stakeholders during sprint planning, refinement, and UAT.
• Assist with User Acceptance Testing, including test coordination, issue triage, and validation of fixes.
• Contribute to the creation and maintenance of QA standards, regression suites, and testing documentation.
• Construct Functional Requirement Specifications, Release Notes and How-To Guides for software and report releases.
• Validate Salesforce functionality and data flows to ensure compliance with internal controls, regulatory requirements, and audit standards applicable to financial services.
• Execute testing focused on data accuracy, completeness, and consistency, particularly for client, household, and financial data.
• Verify role-based access, permission sets, and data visibility to ensure sensitive information is accessible only to appropriate users.
• Test and validate auditability of system changes, including field history tracking, approvals, and traceability of updates.
• Partner with stakeholders to ensure testing coverage supports risk mitigation and compliance readiness ahead of releases and migrations.
• Support testing efforts related to Salesforce migrations, ensuring data integrity and reconciliation between legacy and target systems.
• Construct SQL queries to support validation of defined testing strategies.
• Coordinate and perform required unit, system, and performance testing.
• Build and run automated test suites and interpret the results.
• Create and run regression tests.
• Provide customer support to business units for our library of web applications and reports.
• Participate in continuous improvement activities by identifying and analyzing the effectiveness and efficiency of existing processes and develop strategies for improvements.
• Mentor other team members.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

• Bachelor’s degree in Information Systems, MIS, BIS, or related field; additional, applicable years of experience may be substituted for a bachelor’s degree.
• Minimum of seven (7) years of Quality Assurance experience involving business reporting and web applications.
• Minimum of three (3) years of Quality Assurance and hands-on experience testing Salesforce, ideally within Financial Services Cloud or similarly complex, regulated environments.
• Extensive experience with performing Functional testing, Smoke testing, Regression testing, Integration testing, Positive and Negative testing, System testing and End to End testing of Web Based Applications.
• Hands-on experience with Copado Essentials for Salesforce release management, including user story promotion, deployment validation, and environment strategy within Agile delivery models.
• Experience with Selenium, Cucumber, and BDD framework, & Playwright to perform automation testing.
• Experience with API testing tools such as Postman and Rest Assured to develop manual and automated end to end test suites for APIs.
• Experience with IntelliJ.
• Experience handling multiple projects simultaneously.
• Ability to effectively communicate with all levels of users and teammates both written and verbally.
• Strong knowledge of T-SQL and experience working in SSMS.
• Experience with Git/GitHub and Maven to manage automation suite.
• Experience with AI tools and capabilities. 
• Ability to analyze and interpret requirements and file layouts into test cases and automated scripts in accordance with approved test plans.
• Ability to work independently and as part of a team.
• Ability to perform unit, system, and performance testing.
• Ability to produce status reports and communicate status of projects on a regular basis.
• Ability to work with shifting deadlines in a fast-paced environment.
• Strong computer skills including Microsoft Office (Access, Excel, Word, & Outlook).
• Strong attention to detail, interpersonal skills, and notation skills.

• Technical writing experience.
• Experience with Jira and TestFLO.
• Exposure to or hands-on experience with Copado Robotic Testing (CRT) or similar Salesforce automation tools (e.g., Provar), including maintaining and executing automated regression suites.
• Knowledge of Salesforce Financial Services Cloud data models, security considerations, and role-based access.
• Experience supporting large user bases (1,000+ users) or enterprise Salesforce orgs.

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Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.