Quality Assurance Analyst - Customer Service and Compliance

Rose International

San Antonio, Texas

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JOB DETAILS

SALARY

$19–$19 Per Hour

JOB TYPE

Temporary

SKILLS

Address Management, Analysis Skills, Auditing, Best Practices, Communication Skills, Cross-Functional, Customer Satisfaction, Customer Support/Service, Interpersonal Skills, Java IDE (Integrated Development Environments), Maintain Compliance, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Multitasking, Operational Strategy, Performance Management, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Assurance Methodology, Quality Management, Quality Metrics, Quality Monitoring, Regulatory Compliance, Regulatory Requirements, Reporting Skills, SAP, Service Delivery, Support Documentation

LOCATION

San Antonio, Texas

POSTED

2 days ago

Quality Assurance SpecialistRequired Education: Bachelor's degree in Business, Quality Management, or related field preferred.Required Skills and Experience:Proficiency in Excel, Windows 10, and Microsoft 365 (Outlook)Preferred experience with SAP, JDE, i5; HighRadius is a plus2+ years of experience in quality assurance or similar role.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Proficiency in MS Office and quality monitoring tools.Knowledge of regulatory compliance standards and best practices.Preferred Skills and Experience:Quality assurance, auditing, or call/chat monitoringPerformance evaluation using scorecardsData tracking/reporting and feedback deliveryQuality Assurance Specialist Responsibilities:The Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction.Perform QA evaluations using MS FormsTrack and report results, communicate outcomes, and provide feedback/coachingMaintain QA metrics, support documentation, and contribute to process improvementsPrimary Responsibilities and Duties:Monitor and evaluate interactions for adherence to quality standards. 60%Develop and implement quality assurance processes and guidelines. 5%Collaborate with training teams and/or management to address performance gaps and improve service quality. 15%Prepare and present detailed quality reports to management and stakeholders. 10%Identify opportunities for process improvement and recommend actionable solutions. 10%Core Competencies:Attention to DetailCollaborationCustomer FocusContinuous ImprovementAccountabilityAnalytical ThinkingBuilding Agent RapportScope of Responsibility:Responsible for ensuring compliance with quality standards across QTC-NA operations. Provides input into quality strategy and influences process improvements.Sphere of Influence:Influences quality practices within the QTC-NA teams and collaborates with cross-functional teams to improve service delivery.Impact on Business Results:Directly impacts customer satisfaction scores, compliance metrics, and operational efficiency through quality monitoring and improvement initiatives.Essential Functions:Ability to review large volumes of data and interactions, prepare reports, and communicate findings effectively. Must be able to work in a fast-paced environment and manage multiple priorities.

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/

Quality Assurance Analyst - Customer Service and Compliance

Rose International

San Antonio, Texas

About the Company

Rose International

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