JOB SUMMARY
The Performance Improvement RN will assist the Quality Management Director in coordinating Performance Improvement activities. He/She will assist with all Performance improvement functions including: measurement and data retrieval, transformation of data into informational reports and identification of opportunities for improvement .
JOB REQUIREMENTS
Minimum Education
Minimum Work Experience
FUNCTIONAL DEMANDS
Physicial Requirements
Sitting - 16-31%
Walking - 16-31%
Standing - 16-31%
Bending/Squatting - 1-15%
Climbing/Kneeling - 1-15%
Twisting - 1-15%
Visual and Hearing Requirements
Must be able to see with corrective eye wear.
Must be able to hear clearly with assistance.
Other Physical/Environmental Demands
Lifting - 0-50 lbs, 50 or more with assistance
Carrying - 0-50 lbs, 50 or more with assistance
Pulling - Up to 100 lbs
Pushing - Up to 100 lbs
LEADERSHIP CAPABILITIES
Mission, Service and Values
Supports the hospital Mission, Service and Values.
ESSENTIAL FUNCTIONS
• Participates in data collection for Performance Improvement activities.
• Chart abstractions and chart reviews.
• Attends educational opportunities to stay up to date on quality measures.
• Supports performance improvement teams with data collection, analysis and presentation.
• Transforms data into information/statistical reports and presentations for committees.
• Assists with quality measures in conjunction with Med Staff Office.
• Maintains confidentiality at all times.
• Trends data and reports trends in Adverse Patient Outcomes as soon as detected.
• Attends Medical Staff meetings as needed.
• Serves on multiple multidisciplinary committees related to quality measures
• Assists Performance Improvement teams with projects.
• Participates in preparing the hospital for TJC, stroke, and chest pain accreditation.
• Demonstrates computer skills adequate for proficient use in word, excel, PowerPoint.
ORGANIZATIONAL EXPECTATIONS
T.J. Pledge
I Will Show Compassion
-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.
-recognize that each and every interaction I have at T.J. Regional Health matters
-show kindness and compassion towards my customers at all times
-be sensitive to the personal and private needs of every customer
I Will Cooperate With Others
-maintain zero tolerance for abusive behavior
-listen and be willing to accept fault when I make a mistake
-never underestimate the power of an apology
-refrain from blame and judgment
-bring a sense of calm to stressful situations
I Will Collaborate With Others
-value myself and every coworker as an equal part of one GREAT team working together
-treat others in a way that I would like to be treated
-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health
-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults
-speak honestly, seek truth, and act with integrity towards my teammates
-value the uniqueness and expertise that each team member contributes to the whole
-meet the need of the moment, regardless of whether or not it is considered part of my job
I Will Communicate
-smile - at everyone
-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction
-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away
-escort any customer in need (visitors, patients) to their destination
I Will Adapt To Change
-be a part of the solution when I am presented with a challenge
-embrace change and set the example for those around me
-accept openly when there are changes that T.J. Regional and/or I have no control over
-manage the expectations of others by explaining duration and next steps as often as needed
I Will Be A Champion
-serve with passion
-view myself as an owner of T.J. Regional Health and act accordingly
-take responsibility for the physical appearance of T.J. Regional Health, including my work area
-go out of my way to daily thank and compliment my customers and coworkers
-dare to make a difference and be exceptional
-constantly try to improve myself and T.J. Regional Health
-speak positively about T.J. Regional, while at work and in public places outside of work