Quality Analyst

BC Forward

Milwaukee, WI

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JOB DETAILS

SALARY

$24–$24 Per Hour

JOB TYPE

Full-time

SKILLS

Analysis Skills, Business Solutions, Call Centers, Communication Skills, Computer Skills, Continuous Improvement, Detail Oriented, Documentation, Financial Services, Fortune 500 Customers, Government, High School Diploma, ISO (International Organization for Standardization), Information Technology Consulting, Logistics, Mail Processing, Maintain Compliance, Microsoft Office, Mutual Funds, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Quality Control, Quality Management, Quality Metrics, Regulations, Risk, Team Player, Training/Teaching, Transaction Processing/Management, Writing Skills

LOCATION

Milwaukee, WI

POSTED

9 days ago

Job Title: Quality AnalystLocation: Milwaukee, WI (Lewis Center, 615 E. Michigan Street, 53202)Duration: Contract - 6 monthsPay Range: $20/hr $24/hr (W2)Job ID: 406883About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.Job DescriptionWe are seeking a Quality Analyst to join our dynamic team within U.S. Bank Global Fund Services Transfer Agency. The ideal candidate will have strong experience in quality analysis within financial services or mutual fund operations and a proven ability to evaluate work against timeliness, accuracy, and productivity standards while ensuring regulatory compliance.Responsibilities:Monitor and evaluate the quality of work against timeliness, accuracy, and productivity standards.Document quality issues, performance measures, and quality improvements for management review.Provide input for training and feedback to employees to support continuous improvement.Ensure compliance with internal policies and regulatory standards, guidelines, and procedures.Independently analyze complex cases requiring advanced review and judgment; resolve quality control issues.Verify processing of shareholder transactions, financial and non-financial, for accuracy and completeness.Analyze new account setups and maintenance for correctness and required documentation.Review shareholder correspondence for content, clarity, grammar, and typographical accuracy and/or review Contact Center transactions for caller verification.Communicate discrepancies to appropriate parties and maintain team standards for volume and accuracy.Participate in a culture of continuous improvement and risk-based thinking aligned to ISO 9001.Required Skills & Qualifications:Detail orientation with strong critical thinking and problem-solving skills.Effective verbal and written communication with collaboration skills across teams.Proficient computer skills, especially Microsoft Office applications.Good knowledge and understanding of products and services applicable to Mutual Funds.Minimum education: High school diploma or equivalent.Preferred Skills:Undergraduate degree in business or related field, or equivalent work experience.One to two years of experience in quality analysis and measurement or mutual fund operations.Knowledge of productivity and accuracy standards in mutual fund operations.Work Environment & Logistics:Onsite five days a week for training; hybrid work may be possible based on role factors.In-person interviews preferred. Training will require additional onsite presence.No overtime available; maximum 40 hours per week.Parking available at cost.Potential for temp-to-perm based on performance and fit.Why BCforward?At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:Competitive compensation and benefitsOpportunities for growth with global clientsA supportive, inclusive culture that values innovation and peopleExposure to cutting-edge technologies and projectsAbout Our CommitmentBCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.Interested? Apply Now!If this sounds like the right opportunity for you, please apply with your most recent resume.

Quality Analyst

BC Forward

Milwaukee, WI

About the Company

BC Forward

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