Quality Administrator

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID: 36383

Agency: Department of Human Services - Division of Developmental Disabilities

Location: Statewide within the state of South Dakota

Salary: $79,138.33-$93,103.92 Annual Salary, depending on qualifications

Pay Grade: L

Closing Date: 6/25/26

This is a Full-Time 40 Hours Weekly position with the Department of Human Services - Division of Developmental Disabilities. For more information on the Department of Human Services, please visit https://dhs.sd.gov/en.

Summary:

If you are committed to ensuring people with intellectual and developmental disabilities (ID/DD) have the right to live, love, work and play in their communities, the Division of Developmental Disabilities (DDD) offers exciting opportunities to impact ongoing evolution of a state of the art service delivery system, enabling people across South Dakota to lead healthy, independent, productive lives. The primary role of this position will be to ensure the community based developmental disabilities system continues to progressively evolve with the changing needs of South Dakotans with ID/DD.

The Quality Administrator plans, develops, and implements the quality assurance and improvement programs for DDD. This position will establish quality standards and expected outcomes, oversee provider certification, monitoring of quality assurance activities, incident management, mortality review, and develop initiatives including providing technical assistance to providers, case managers, and family support coordinators to address issues in home and community-based services. The administrator will also lead and develop the manager of the health and wellness team within DDD to integrate quality management and clinical functions.

Key Responsibilities:

• Quality and Performance Improvement: Assess, improve and implement a robust continuous quality assurance and improvement system that develops, measures and monitors performance indicators for each HCBS waiver assurance, provider performance in adherence to rules, regulations, policies and procedures, as well as achievement of personal outcomes for the people served.
• The Administrator will also oversee processes to require and support the provision of trained staff at all levels of the service system to ensure individualized and effective supports and services.
• Protection of Rights: Assess, improve and implement an effective program of oversight to ensure individual rights are protected.
• Protection from Harm: Maintain a system of reporting, monitoring, investigation, and corrective action in critical areas of abuse, neglect, and exploitation, with tracking and trending of data to identify and intervene where people may be at increased risk. Oversees mortality review process.
• Qualified Providers: Assess, improve and implement an effective quality and performance management program and applicable policies and procedures through monitoring, measurement and program evaluation on a regular and routine basis. Advance best practices in provider network through ongoing education, information, training, and research. Liaison with Department of Health for life, safety and licensing.
• Satisfaction: Evaluate the satisfaction of people and families receiving services to inform continuous quality improvement.
• Review and coordinate efforts in the DDD Quality Management System. Review data for trends and make recommendations for information sharing and capacity building for DDD staff and providers. Identify when there are systems barriers in place and make recommendations to the DDD Executive Team for changes.
• Lead and develop managers of the Health and Wellness and Provider Quality teams.

This position requires some in-state travel

The Ideal Candidate Will Have:

• 10 years of experience in developmental disabilities services, social work, psychology, or other human service-related fields, with 2 in a leadership position, is preferred.

Knowledge of:

• best practices, regulations, and standards in developmental disabilities services;
• goals, objectives, principles, and practices of human service administration and program operations;
• laws and regulations governing the provision of services to individuals with IDD;
• principles and practices of effective supervision.

Skills to:

• communicate effectively with staff, stakeholders, and regulatory bodies;
• read and interpret policies, procedures, and regulations;
• multitask with a variety of projects and assignments;
• develop and implement program policies and procedures;
• interpret data, identify trends, and make informed decisions using data analysis techniques.

Ability to:

• work independently and collaborate in a fast‑paced environment.

Additional Requirements: To be considered, please attach your resume.

This position is exempt from the Civil Service Act.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here. This position is a member of Class A retirement under SDRS.

Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=47D

You must apply online, emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources and Administration

Telephone: 605.773.3148 Email: careers@state.sd.us

http://bhr.sd.gov/workforus

"An Equal Opportunity Employer"

#LI-Onsite