Qualitative UX Researcher, Customer Engagement and AI - Google Careers
Careers
Careers
Skip navigation links
homehome
Home
Home
work_outlinework_outline
Jobs
Jobs
noogler_hatnoogler_hat
Students
Students
googlegoogle
How we work
How we work
handymanhandyman
How we hire
How we hire
person_outlineperson_outline
Your career
Your career
help_outline
Help link
feedback
Send feedback
more_vert
Sign in
Careers
Careers
homeHome
work_outlineJobs
expand_more
noogler_hatStudents
expand_more
googleHow we work
expand_more
handymanHow we hire
expand_more
person_outlineYour career
expand_more
job details
arrow_back
Back to jobs search
Jobs search results
4,267 jobs matched
Sunnyvale, CA, USA
Tokyo, Japan
Kronstorf, Austria
Tokyo, Japan
San Francisco, CA, USA; Atlanta, GA, USA; +19 more; +18 more
Kirkland, WA, USA
Hong Kong
Bengaluru, Karnataka, India; Mumbai, Maharashtra, India; +2 more; +1 more
Mountain View, CA, USA; Kirkland, WA, USA; +2 more; +1 more
Atlanta, GA, USA
Johannesburg, South Africa
Warsaw, Poland
Sunnyvale, CA, USA; Kirkland, WA, USA; +2 more; +1 more
Kirkland, WA, USA
Tokyo, Japan
Bengaluru, Karnataka, India
Bengaluru, Karnataka, India
Bengaluru, Karnataka, India
Sunnyvale, CA, USA; Columbus, OH, USA; +3 more; +2 more
Sunnyvale, CA, USA
Showing 1 to 20 of 4267 rows
1‑20 of 4267
navigate_next
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
arrow_back
Back to jobs search
Qualitative UX Researcher, Customer Engagement and AI
share
corporate_fareGoogleplaceMountain View, CA, USA
bar_chartMid
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Apply
share
Minimum qualifications:
Bachelor"s degree or equivalent practical experience.
4 years of experience in an applied research setting (e.g., product or academic), or similar.
Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).
Preferred qualifications:
Master"s degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
3 years of experience working with executive leadership (e.g., Director level and above).
2 years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
Experience with AI-forward approaches to research craft and execution.
Experience with quantitative research approaches, such as managing survey data.
About the job
At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.
You'll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.
We develop the primary customer relationship management (CRM) tool used by internal Google Ads Sales users, Connect Sales, through which 99% of Ads business growth is managed. Our mission is to deliver AI-powered sales insights and experiences to enable our internal Google ads sellers to do more and win bigger. To grow overall Google ads customer reach and depth of treatment, directly and through Sales.
Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.
The US base salary range for this full-time position is $132,000-$189,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
Influence stakeholders across organizations to gain support for research-based, user-centric solutions.
Own project priorities in alignment with larger product goals, and oversee allocation of resources within the project.
Drive ideas to improve products and services through research-driven insights and recommendations.
Lead teams to define and evaluate product, service, ecosystem impact.
Own goals and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
Google apps
Main menu